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Customer Service Representative

Company: PSI Engineering
Location: Burnsville
Posted on: September 15, 2022

Job Description:

Position: Customer Service Representative

Location: Burnsville, MN

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.


  • The Sales Integration Representative provides sales support to customers (internal and external)
  • Team plays a key role in building and maintaining customer relationships by assisting customers with inquiries, quotations and orders.
  • Team will be responsible for setting up customer accounts, customer cross references, pricing records, etc.
  • Works both internally and externally with parties to anticipate and resolve issues both quickly and accurately
  • Work in a close team environment
  • Work with computer system to help maintain inventory, assist with Cycle Counts
  • Provide accurate, valid and complete information by using the right method/tools
  • Handle complaints, provide appropriate solutions to ensure resolution
  • Process customer sales orders, returns, and general account information
    Key Responsibilities:
    Primary contact for customers.
    Sales Support:
    Enter all ERP setups needed for each account/ sale, process all quotations/ orders; and log all inquiries / requests using electronic system provided.
    Quality control:
    Review quotations/ orders, ERP set-up, etc. to ensure accuracy
    Address customer inquiries, including pricing and availability.
    Coordinate internally and externally for information as necessary.
    Gather and provide information across departments as necessary (e.g. sales, field, product pods, etc.) field associates as well as internal departments as required.
    Work cooperatively and professionally with others, acting as backup as necessary and provide assistance to other departments (e.g. returns processing, resolving discrepancies with invoices, orders, shipment, etc.)

    Metrics and continuous improvement:
  • Meet or exceed KPI (Key Performance Indicators) / metrics and assist in continuous improvement processes
  • Performs all other duties as assigned.
  • High School Diploma or GED equivalent
  • Preferred: 2+ years customer service experience (both internal and external customers)
  • A positive attitude with a desire to exceed expectations
  • Superior communication skills (interpersonal, written, etc.)
  • Strong organizational skills (including multi-tasking & attention to detail)
  • Knowledge of Microsoft Office and Windows programs.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • A self-starter
    About OTC Industrial Technologies:
    OTC is one of the largest industrial distributors and service providers in the United States. Our award-winning team is the market leader offering engineered solutions, technical solutions, and aftermarket field support across a variety of industries including:
  • Automotive
  • Aerospace
  • Power Generation
  • Mining & Aggregate,
  • Medical
  • Food & Beverage
  • Chemical Processing and many more We are proud to serve such well-known companies such as Toyota, Dupont, Dow, BP, GE, Pitney Bowes, Honeywell, Delphi, Ford, Timken, Bayer, and Freeport-McMoran.
    We employ over 1,600 employees in more than 57 locations ... and growing! The OTC team includes industry leading organizations that include OTP Industrial Solutions, Furey Filter and Pump, JCI, IPEG, Keller Electrical, Laron, Buckeye Pumps, PK Controls, Ohlheiser, Air Technologies, Midway, Contrast, FACT, Tape, etc.. Our size and strength give us the resources to drive continuous improvement, while local decision-making enables the agility to quickly meet our client's unique needs.

    Position Statement:
    Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company .

    Perks of Working with OTC Industrial Technologies:
    As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.

Keywords: PSI Engineering, Burnsville , Customer Service Representative, Sales , Burnsville, Minnesota

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