Customer Service Representative

Company: SnowWolf
Location: Burnsville
Posted on: July 29, 2022

Job Description:

SnowWolf Customer Service Representative / $40K-$50K / Burnsville, MN Must Haves:1+ years of customer service experienceHands-on experience with MSOffice and CRM softwareGood communication skillsGood problem-solving skillsStrong focus skills with attention to detailInterest in equipment/machinery Education: High School Diploma/GED Why Us: Casual but supportive work environment.Great company culture that believes in promoting from within.Quarterly profit sharing.HSA with company contribution equal to 50% of the annual deductible (with HDHP enrollment).Paid time off benefits: PTO and sick time, 8 holidays.Tuition reimbursement.A break room stocked with complimentary goodies such as coffee, sodas, and sparkling water. Job Description: SnowWolf sets the pace for innovation in the snow removal industry with a family-owned company and employee first mindset. SnowWolf has been an industry leader for over 25 years and we are growing rapidly, including moving into a new office with space to develop our business and employees even further. We are currently seeking a Customer Service Representative that embodies our company values that consist of:
Listen, Create, Over-deliver, Agile, Commitment, and Teamwork.
Let us be the best place you--------ll ever work!
SnowWolf is currently in the process of moving from Burnsville, MN to Rosemont, MN. Essential Functions: Fields inbound phone calls with a first call resolution within Customer Service, Inside Sales & Tech Service departments.Checks and responds to text requests daily.Answers E-mail requests within 2 hours.Maintains and assists Dealers.Helps with the sale of used and outdated product.Sends out customer requested sales/product information same day.Enters orders and confirms to customers.Invoices orders, processes payments, and follows up on prepay orders.Alerts will-call customers that their orders are ready to be picked up.Follows up on late orders with production, or with customers waiting on products to come back.Resolves customer order and quote issues. About Us: SnowWolf is a multi-generational family-owned and operated business. For over 25 years we
have developed professional/commercial grade snow plows, pushers, and blowers. We started as contractors, so we have a deep understanding of the art and science of this business, and how equipment choices relate to productivity and performance.
We understand that our people are our most valuable asset, and we believe in promoting from within, providing the resources for long-term career progression and development. The person we seek embodies our values of: Listen, Create, Over-Deliver, Agile, Commitment, and Teamwork.

Note: We are currently located in Burnsville & Lakeville, MN but will soon move to a new office and factory in Rosemount, MN. Posted: 14 days APPLY Benefits:HealthcareDentalVision401(k)Education AssistancePaid VacationPaid HolidaysPaid Sick DaysHealth Savings Accounts (HSAs)Life InsuranceLong-term DisabilityShort-term DisabilityPaid Jury Duty LeavePandoLogic. Keywords: Customer Service Representative, Location: Burnsville, MN - 55337

Keywords: SnowWolf, Burnsville , Customer Service Representative, Sales , Burnsville, Minnesota