Customer Service Representative

Company: Metal Supermarkets
Location: Burnsville
Posted on: May 16, 2022

Job Description:

Job Description OBJECTIVE: Your primary responsibility will be to address the service needs of Metal Supermarkets--- customers. You---ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins. You---ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions. Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We---ll train you in operating our machines and working with different metals. If you---re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest. WHAT---S IN IT FOR YOU? --- Competitive salary --- Additional incentives for achieving company budgets and sales targets --- Comprehensive benefits including health and dental --- 401K program WHAT ARE WE LOOKING FOR? THE RIGHT FIT POSITIVE INTERACTIVE / PEOPLE SKILLS --- People friendly. You love to help and work with the public CUSTOMER ORIENTED --- Patient; empathic; providing excellent service and solutions to our customers THINKS ---YES--- BEFORE ---NO--- --- Positive attitude and solutions driven MOTIVATION & ENTHUSIASM --- Love to work in a fast-paced environment ATTENTION TO DETAIL --- Meticulous. You understand details make a difference ORGANIZATIONAL SKILLS --- With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently. TIME MANAGEMENT SKILLS --- Multiple customer and order timelines. You know how to keep on schedule PROBLEM SOLVING ABILITIES --- Confidence with troubleshooting, investigating and providing solutions ADAPTABILITY --- Flexibility to respond to a variety of situations and requests KEY RESPONSIBILITIES INCLUDE: Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up Build sustainable relationships and trust with customers through open and interactive communication Recognize opportunities to generate sales leads and new customer development Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets Entering and updating customer information into our Point of Sale software, as needed Accepting cash and taking credit/debit card payments Other duties as assigned from time to time QUALIFICATIONS: Minimum one year of proven customer service experience Computer skills such as MS office, etc. a definite asset Clear communication and effective listening skills Exceptional telephone skills and etiquette Fluent in written and spoken English Strong math skills; mathematically inclined Location: 1186 Cliff Rd E, Burnsville, MN 55337 Work remotely No Job Type: Full-time Company Description Our Product is Metal. Our Passion is Service. Metal Supermarkets is the world---s largest small-quantity metal supplier with over 100 brick-and-mortar stores across the US, Canada, and United Kingdom. Known worldwide as ---The Convenience Stores for MetalTM--- we are your one-stop shop for all metal needs. We stock a wide variety of metals including Aluminum, Hot-Rolled Steel, Cold-Rolled Steel, Stainless Steel, Alloy Steel, Galvanized Steel, Tool Steel, Brass, Bronze and Copper. We offer value-added services such as Production Cutting, Shearing, Punching and more. Our staff are highly-specialized and will help you find the metal you need. We are metal experts. We Offer Speed, Variety and Convenience Over 250,000 customers choose Metal Supermarkets because of our speed, variety and convenience. We carry over 8,000 metal types, grades and shapes, providing same-day service and fast turnaround. We are conveniently located and offer fast and easy access to metal products and services. No need to wait. Any Metal. Cut to Size We provide fast, reliable same-day service. Orders can be cut to size while you wait, and we deliver Just tell us how many pieces you need and in what lengths; we---ll do the rest. It---s that easy. We are the perfect solution for customers who need metal fast. Multiple Ways to Buy We offer fast and convenient access to the metal you need. Call or request a quote from one of our 100 stores for instant access to over 8,000 metal types, shapes and grades. You can even visit our stores and browse our warehouses in person. We also have a wide variety of inventory available to shop online. Never been to a Metal Supermarkets store before? Take a virtual tour. No Minimum Order Quantities Buy only the amount of metal you need, quickly and easily, with no minimum order quantity. No need to buy full lengths Simply purchase the size and shape you want. We are Problem Solvers. Not sure what metal you need? Our friendly, knowledgeable associates are ready to help. We---ll listen to your needs and provide right metal solutions. We Source Hard-to-Find Products. Looking for rare metals? Just tell us what you need and we---ll find it. If we don---t have it in stock, we---ll check our network of Metal Supermarkets stores. We are Committed to Total Customer Satisfaction. Customers rely on Metal Supermarkets for fast and reliable metal-related products and services. Our customers include Manufacturers, Machinists, Maintenance and Repair, Tool & Die Shops, Hospitals, Hotels, Universities, Schools, Homeowners, Artists, Hobbyists and more.

Keywords: Metal Supermarkets, Burnsville , Customer Service Representative, Sales , Burnsville, Minnesota