Customer Service Representative
Company: Metal Supermarkets
Location: Burnsville
Posted on: May 16, 2022
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Job Description:
Job Description OBJECTIVE: Your primary responsibility will be
to address the service needs of Metal Supermarkets--- customers.
You---ll spend the day on your feet, moving between our customer
service counter, the office, and the shop floor. Orders and
inquiries are received via phone, email and walk-ins. You---ll
consult with trade professionals and do-it-your-selfers, assisting
in their material needs and working to find solutions. Your people
skills will make customers feel welcome, validated and well-served.
When a customer leaves, they leave with their orders, confident and
satisfied knowing their experience with Metal Supermarkets was a
positive one. It will take strong multi-tasking skills and
attention to detail as you juggle several demands at once. We---ll
train you in operating our machines and working with different
metals. If you---re customer focused, passionate about service and
customer satisfaction, have a positive attitude, solutions driven
and motivated to learn, we can teach you the rest. WHAT---S IN IT
FOR YOU? --- Competitive salary --- Additional incentives for
achieving company budgets and sales targets --- Comprehensive
benefits including health and dental --- 401K program WHAT ARE WE
LOOKING FOR? THE RIGHT FIT POSITIVE INTERACTIVE / PEOPLE SKILLS ---
People friendly. You love to help and work with the public CUSTOMER
ORIENTED --- Patient; empathic; providing excellent service and
solutions to our customers THINKS ---YES--- BEFORE ---NO--- ---
Positive attitude and solutions driven MOTIVATION & ENTHUSIASM ---
Love to work in a fast-paced environment ATTENTION TO DETAIL ---
Meticulous. You understand details make a difference ORGANIZATIONAL
SKILLS --- With multiple projects on the go, you are able to stay
organized to serve customers quickly and efficiently. TIME
MANAGEMENT SKILLS --- Multiple customer and order timelines. You
know how to keep on schedule PROBLEM SOLVING ABILITIES ---
Confidence with troubleshooting, investigating and providing
solutions ADAPTABILITY --- Flexibility to respond to a variety of
situations and requests KEY RESPONSIBILITIES INCLUDE: Provide
consistent, superior customer service, ensuring all customer needs
and requests are identified and addressed, maintaining a high level
of customer satisfaction at all times Acknowledge and respond in a
timely fashion to all order requests, submitted quotes and delivery
follow-up Build sustainable relationships and trust with customers
through open and interactive communication Recognize opportunities
to generate sales leads and new customer development Support the
achievement of sales/budget targets, which includes maintaining
stock control and gross margins while managing cost budgets
Entering and updating customer information into our Point of Sale
software, as needed Accepting cash and taking credit/debit card
payments Other duties as assigned from time to time QUALIFICATIONS:
Minimum one year of proven customer service experience Computer
skills such as MS office, etc. a definite asset Clear communication
and effective listening skills Exceptional telephone skills and
etiquette Fluent in written and spoken English Strong math skills;
mathematically inclined Location: 1186 Cliff Rd E, Burnsville, MN
55337 Work remotely No Job Type: Full-time Company Description Our
Product is Metal. Our Passion is Service. Metal Supermarkets is the
world---s largest small-quantity metal supplier with over 100
brick-and-mortar stores across the US, Canada, and United Kingdom.
Known worldwide as ---The Convenience Stores for MetalTM--- we are
your one-stop shop for all metal needs. We stock a wide variety of
metals including Aluminum, Hot-Rolled Steel, Cold-Rolled Steel,
Stainless Steel, Alloy Steel, Galvanized Steel, Tool Steel, Brass,
Bronze and Copper. We offer value-added services such as Production
Cutting, Shearing, Punching and more. Our staff are
highly-specialized and will help you find the metal you need. We
are metal experts. We Offer Speed, Variety and Convenience Over
250,000 customers choose Metal Supermarkets because of our speed,
variety and convenience. We carry over 8,000 metal types, grades
and shapes, providing same-day service and fast turnaround. We are
conveniently located and offer fast and easy access to metal
products and services. No need to wait. Any Metal. Cut to Size We
provide fast, reliable same-day service. Orders can be cut to size
while you wait, and we deliver Just tell us how many pieces you
need and in what lengths; we---ll do the rest. It---s that easy. We
are the perfect solution for customers who need metal fast.
Multiple Ways to Buy We offer fast and convenient access to the
metal you need. Call or request a quote from one of our 100 stores
for instant access to over 8,000 metal types, shapes and grades.
You can even visit our stores and browse our warehouses in person.
We also have a wide variety of inventory available to shop online.
Never been to a Metal Supermarkets store before? Take a virtual
tour. No Minimum Order Quantities Buy only the amount of metal you
need, quickly and easily, with no minimum order quantity. No need
to buy full lengths Simply purchase the size and shape you want. We
are Problem Solvers. Not sure what metal you need? Our friendly,
knowledgeable associates are ready to help. We---ll listen to your
needs and provide right metal solutions. We Source Hard-to-Find
Products. Looking for rare metals? Just tell us what you need and
we---ll find it. If we don---t have it in stock, we---ll check our
network of Metal Supermarkets stores. We are Committed to Total
Customer Satisfaction. Customers rely on Metal Supermarkets for
fast and reliable metal-related products and services. Our
customers include Manufacturers, Machinists, Maintenance and
Repair, Tool & Die Shops, Hospitals, Hotels, Universities, Schools,
Homeowners, Artists, Hobbyists and more.
Keywords: Metal Supermarkets, Burnsville , Customer Service Representative, Sales , Burnsville, Minnesota
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