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Customer Service Representative

Company: Alera Group
Location: Burnsville
Posted on: January 9, 2022

Job Description:

Direct Benefits., an Alera Group Company is seeking an Sales Support Specialist - Group Sales to join their team.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?If that is what you're looking for, this is your chance to be part of an amazing organization!

Direct Benefits, Inc. is a managing general agency that provides one-stop shopping for individuals, families, and employers, both direct and through over 15,000 agents in 50 states. Our mission is to provide individuals and businesses of all sizes with the same quality or better insurance products as Fortune 500 companies.Position OverviewReporting directly to the Group Sales Manager, this key role supports important work related to helping our agents sell products to employer groups, retain those groups and encourage agentsTo be successful in this role, the ideal candidate for this position will be a self-starter with a strong sense of urgency, adept at multi-tasking, and driven to work at a fast pace individually but wired to solve problems cooperatively within a team environment..Responsibilities

  • Follow up group quoting opportunities as they're identified in a timely manner and in accordance with company process
  • Provide unique and creative solutions to agents in order to win each case, overcoming objections when they arise
  • Outbound calls to agents to identify unquoted opportunities, inform about new products and encourage sales activity
  • Follow up with agents on groups renewing a line of business, ensuring retention and encouraging the sale of additional lines of business
  • Handle and address service issues involving group members, agents, carriers and administrators in a team-based environment
  • Support account executives in calling campaigns, arranging promotional materials, and helping to present to agencies and/or employer groups
  • Owns and manages the relationship between Direct Benefits and key carrier partner(s)
  • Act as the key liaison between Direct Benefits and carrier partners with product changes and in onboarding new products
  • Processing new group paperwork and transmitting to carriers
  • Setting up agent contracting, including general agency hierarchies, acquisitions and agent of record changes
  • Other ad hoc requests as needed and directed by supervisorQualifications
    • At least 1 years of experience in an office environment in a role that demands a sense of urgency, multi-tasking, and working in a team-based environment
    • Lives our core values of being client-obsessed, learning continually, being positive and fun, being resilient and not being afraid to fail, and having our teammates' backs
    • Strong written communication skills
    • Comfort and skill in a phone sales environment
    • Motivated and thrives in a fast-paced, high-performance atmosphereBonus Qualifications
      • Experience in an insurance agency, carrier, underwriter or administrator
      • Previous experience or acquired knowledge about the insurance/benefits industry
      • Bilingual Spanish/English
      • Licensed as a producer in Accident/Life/Health in Minnesota or another stateEqual Opportunity Employment We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.If you're a California resident, please read the California Consumer Privacy Act prior to applying.#pandoIQ

Keywords: Alera Group, Burnsville , Customer Service Representative, Sales , Burnsville, Minnesota

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