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Sales Supervisor (Nights/Weekends)

Company: Stauer
Location: Burnsville
Posted on: May 1, 2021

Job Description:

Position Summary: To help the Management team respond to and execute specialized operational support to Inbound Sales Reps' inquiries in a manner that meets or exceeds company expectations for courtesy, sense of urgency, understanding of issues, and accuracy of responses. Assist Management with projects and statistical information to drive performance results and support the current business objectives. Partner with Sales Leadership Team, Learning and Development, and HR to train, coach, and develop new and existing Sales Representatives.The essential functions, duties and accountabilities:* Ability to set expectations to Inbound Sales Representatives on proper procedures including quality on calls in the best interest of the customers and Stauer.* Serve as first point of contact for escalated calls and serve as a resource person to the sales staff.* Assist in the training, coaching, and development of sales representatives on: proper call handling, computer systems, phone procedures, sales techniques, communication skills, product information, and other duties as needed.* Maintain a professional, positive and helpful attitude when interacting with customers and co-workers.* Be at work in a prompt and reliable manner.* Collaborate with Leadership Team to oversee KPIs and other performance metrics.* Act as liaison representative and provide assistance between Inbound Sales and all Stauer departments. Respond with a high sense of urgency, reliability and accuracy by investigating appropriate resources to answer questions and resolve issues.* Assist Inbound Sales Management staff as needed with various duties as assigned.* Coach, mentor, and develop new and existing sales reps* Partner with Sales Management and Learning and Development Team to successfully onboard, coach, train, and develop new or existing sales reps* Keep management informed of issues and raises awareness of potential issues affecting client, internal/external customer satisfaction with Stauer. (Accountable to: All departments)Experience/Skills:* 3+ years of inside sales experience* 2+ years of experience coaching/mentoring sales reps* Excellent verbal and written communication skills required.* Excellent PC/keyboard/data entry skills.* Ability to work with Microsoft Word, Excel & Outlook to learn and apply data base queries.* Proven success in interpersonal relations with coworkers, customers and clients in a customer focused environment.* Good problem solving skills and ability to work effectively in a rapidly changing, dynamic environment.* Patience and excellent listening skills.* Negotiation skills.What we Offer/Company Perks:* Remote Opportunity after Training* Health, Vision and Dental coverage* Generous Base + Commission + Bonus Opportunities* Free Telephonic Medical Program* A+ rating with the Better Business Bureau.* Company Paid Basic Life Coverage* Matching 401k Plan* Disability Plans* Paid Holidays & Paid Time Off (PTO)* Discounted Products* Fun work environment and many more fun company perks!Who we are:We are the country's fastest-growing destination for precious gemstone jewelry, unique luxury items and vintage-inspired timepieces. We have over 15 years of success in direct marketing and continue to experience incredible growth. Based in Burnsville, Minnesota and Richmond, Virginia we have international offices in Italy and Hong Kong.Following a record breaking year, no other company better combines the history, mystery and romance of the past with modern craftsmanship and 21st century technology. Think vintage collectibles from brands like Cartier, Tiffany, Van Cleef, and Rolex, and then picture precious gems such as diamonds, rubies, and emeralds and---..you'll get the idea!We are treasure seekers. We are storytellers. We are our customer's inside connection to affording the extraordinary. We shop the world for the rare, the beautiful, and the innovative and secure them at a price that makes them amazingly affordable. As one of the nation's largest gem buyers, we purchase on average over 10 million carats of gemstones a year. Then, we introduce these remarkable finds through compelling stories found in nearly one billion pages of print advertising each year. Think of Stauer as the passport to celebrating the finer things in life and the people you love without breaking the bank.

Keywords: Stauer, Burnsville , Sales Supervisor (Nights/Weekends), Sales , Burnsville, Minnesota

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