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Fraud/Dispute Analyst

Company: TRUSTONE FINANCIAL CREDIT UNION
Location: Burnsville
Posted on: September 13, 2022

Job Description:

LOCATION: BurnsvilleEnsures internal and external members' Card Services questions, concerns and/or requests are answered and/or solved utilizing strong service skills while being completed in a timely and accurate manner. Identify and assess fraud risks in the card portfolio and take the appropriate actions to mitigate potential losses. Monitor, maintain and administer the chargeback rights and disputes for all card programs. Process all bond claims associated with card accounts. Facilitate the timely execution of chargeback administration functions, which includes but is not limited to: preparing and sending required documentation, analyzing rights and assisting member through process. Contribute and collaborate to assist in implementing strategies and efficiencies to support the Card Services program with process improvements, goals and initiatives.REQUIRED QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform any essential functions.


  • High School diploma or equivalent.
  • 2+ years of previous experience in card operations; knowledge of card fraud management preferred.
  • Excellent customer service skills.
  • Good verbal and written communication skills.
  • Math aptitude and keyboarding skills.
  • Work independently while displaying initiative and decision-making skills.
  • Strong organizational and prioritization skills.
  • Ability to work as a team player being flexible, dependable and adaptable to change.
  • Maintain a high level of professionalism while working under pressure.
  • Strong attention to detail.
  • Previous PC experience to include Microsoft Office, Internet and e-mail equivalents.
  • Maintain compliance with the Bank Secrecy Act and all its provisions.
  • Ability to pass all pre-employment drug test and various background checks.
  • Responsible for regular and reliable attendance at the workplace.
    HOURS: 40 hours Monday through Friday, 8:00am to 6:00pm with rotating Saturdays; Non-Exempt.
    TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.

Keywords: TRUSTONE FINANCIAL CREDIT UNION, Burnsville , Fraud/Dispute Analyst, Professions , Burnsville, Minnesota

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