Dispatcher

Company: Genz Ryan Plumbing, Heating, and Electrical
Location: Burnsville
Posted on: May 5, 2022

Job Description:

Job Description Pride, Drive, Team Player, Respect, Get Sht Done DO YOU GET SHT DONE??? WHY WORK AS AS DISPATCHER AT GENZ RYAN? 100% Premium Paid Health Insurance Premiums (for both single and family) 100% Premium Paid Dental Insurance Premiums (for both single and family) 100% Paid Short Term Disability Flexible Spending Accounts (Medical and Dependent Care) 401(k) and employer match Paid Vacation and Holidays Onsite Training Center focused on employee skills and advancement Micro-Market (Fresh salads, wraps, snacks, refreshments, etc.) Company provided cell phone, latest technology in computers Very relaxed and fun workplace And so much more--- Lucky you, Genz Ryan Plumbing, Heating and Electrical has an opening for a BRIGHT, BUBBLY PERSONALITY to fill a crucial full-time seat of a DISPATCHER in our friendly service department This person has an important role and must thrive in a fast-paced office environment handling a high volume number of calls, texts, and emails with both our field staff and our valuable clientele. We take pride in respecting one another while mixing lots of fun and jokes throughout your busy work day. WHO IN THE WORLD ARE WE---.? Genz-Ryan Plumbing & Heating is an industry leader and recognized innovator in plumbing, heating, air conditioning, remodeling and indoor air quality, with strong commitment to providing the highest quality professional services while delivering the ultimate in total home comfort and uncompromising customer service at every level. Unique to our company, we also have a remodel division: IDC Countertops. It offers a state-of-the-art stone fabrication facility servicing the production and installation of high quality countertop surfaces for our clients. Please DO NOT apply if---. You like perfect structure all day, every day. Our industry and this position especially, cannot possibly be structured. Roll with the punches my friends. You have a chip on your shoulder and feel you are superior to others for any reason. Stop that nonsense. You sit and wait for your boss to tell you what to do next. We hire self-starting adults here. You like to blame others for everything. We all make mistakes. Own it, learn from it, move on. You cannot thrive in a very busy, fast-paced atmosphere (literally--- you should see some of our staff run through the halls) You fit best in a politically correct environment from a culture standpoint. That ain't us. You are very sensitive and throw temper tantrums similarly to a toddler You find yourself saying, "that's not my job," or "me, me, me," and "I, I, I." You prefer to stay under the radar---. If you prefer NOT to be in the spotlight, you will be disappointed here. Please DO apply if---. You have a passion for customer service and can handle picking up the phone, sharing customer updates, and even delivering bad news with a smile. That takes a cool peep to do, and do it WELL. You go to work for more than just a paycheck. You would like the opportunity to get a foot in the door and move on up. We love promoting from within here. Can handle a fast-paced, direct work place filled with opportunity, jokes, and the ability to make an immediate impact on the bottom line You are organized, efficient, and prompt. Your eye for detail is second to none. You were not offended by anything mentioned in the list above You GET SHT DONE. Simple as that. A DAY IN THE DREAMY LIFE OF A DISPATCHER AT GENZ RYAN---. Prioritize and dispatch service calls to our amazing HVAC techs, plumbers, and electricians. Maintain and communicate the on-call schedule for service technicians Maintain customer database with current information Clearly communicate with your internal teams and customers Utilize additional technology and software to complete the daily work flow Initiate post-service follow-up with customers in order to monitor our performance, ensure customer satisfaction and enter any additional leads into our Service Management software Support administrative staff and service department personnel with various projects and issues Miscellaneous duties as assigned--- And this is not an understatement. DISPATCHER IDEAL QUALIFICATIONS--- A high school diploma is strongly preferred but not required At least 1-2 years of customer service, dispatch, or related experience Great verbal communication, strong email etiquette and savvy with technology Team-player mindset and willingness to collaborate Willing to take responsibility and act independently when necessary Resilient to constant change Shifts rotating assigned at random but include a minimum of one and maximum of 3 of closing/opening shifts. Shift times include: 6 am - 2:30 pm, 8 am - 4:30 pm with the option to do 9 am - 5:30 pm or 9:30 am - 6 pm instead) and 10:30 am - 7 pm. For the M-F schedule, there is a rotating Saturday shift from 7:30 am - 4 pm every 4 to 5 weeks. For the Tues-Sat schedule, the Saturday shift is always 7:30 am to 4 pm. $19/hour PLUS TEAM INCENTIVES Check out our Facebook page to learn more about us (or don't, but you probably should): https://www.facebook.com/genzryan/ Company Website: www.genzryan.com Powered by JazzHR gznTSSeueK

Keywords: Genz Ryan Plumbing, Heating, and Electrical, Burnsville , Dispatcher, Professions , Burnsville, Minnesota