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Help Desk Support Technician

Company: Options Minnesota
Location: Burnsville
Posted on: May 2, 2021

Job Description:

Come join the Options Family of companies as a Help Desk Support Technician! Options Minnesota was established in 2016 with the purpose to provide clinical and administrative leadership and support to our family of companies; Options Family & Behavior Services (OFBS), Options Residential, Inc., and River Ridge, and Dashboard Traction. Our goal is to create and maintain a common vision for rehabilitation and to support the people that are served at our varied locations. The purpose of this position is to assist in upgrading and supporting IT systems including PCs, Windows operating systems, telephones, software applications, as well as Apple and Google products for all site and community-based staff for Options Residential Inc., Options Family & Behavior Services, River Ridge, Options Minnesota, and any other acquired entities. Salary $17.50-$18.00 / hourly DOQ Schedule 9:00am-5:30pm Monday-Friday KNOWLEDGE AND SKILLS This position requires the following knowledge and skills: Sufficient computer hardware and software knowledge skills for PCs for troubleshooting PCs, mobile devices, and networking equipment. Demonstrated ability to work with a ticketing system for managing, prioritizing, and record keeping. Demonstrated ability to work with a team, work with management, and work on multiple projects simultaneously. Demonstrated written and verbal communication skills. Demonstrated ability to respectfully explain and troubleshoot computer related technologies to coworkers. Demonstrated organization, prioritization, and time management skills. Ability to learn on the job for skills related to systems administration, HIPAA compliance, and security. EDUCATION AND WORK EXPERIENCE This position requires an Associates degree in IT, Computer Science, Engineering OR at least 2 years related experience in the Information Technology field. Bachelors degree in IT, Computer Science, or Engineering is preferred. More than 2 years of experience and A+ and Network+ certifications is also preferred.

Keywords: Options Minnesota, Burnsville , Help Desk Support Technician, Professions , Burnsville, Minnesota

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