Guest Services Representative - Burnsville, MN
Company: MSCCN
Location: Burnsville
Posted on: January 27, 2023
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Job Description:
At TOCA Everybody Plays Headquartered in Costa Mesa, California,
TOCA Football, Inc. is the largest soccer center operator in North
America, and an official soccer training partner of MLS. We are
transforming the soccer experience and building communities that
inspire everybody to play. TOCA provides a technology backed,
authentic soccer experience on demand, making players better and
getting more people to play. This shared TOCA experience is the
basis of a global, inclusive TOCA community in which we all share
our love of the World's most popular sport. About the Role: The
TOCA Guest Service Representative is a position that works in
coordination with the mission of TOCA. TOCA's mission is to provide
quality instruction to enhance the soccer experience for players at
all levels from recreational level to the collegiate and
professional levels. This is your chance to invest your time into a
company that is developing the future of soccer. We are looking for
someone who will represent TOCA at the Soccer Blast location as the
first person a customer sees and talks to when they walk through
the door or call on the phone. This person is passionate about
their job, can communicate in a welcoming and customer focused
manner, and multi-task. We are looking for someone that can work 15
- 20 hours a week primarily on the weekends, daytime and evening.
The ideal candidate for this position is a highly motivated person
who loves sports, has experience working in a guest facing job and
can multitask. Other traits that are desired include having a
positive attitude, willingness to be part of a team environment,
and a desire to be challenged and stretched beyond your comfort
zone. Job Functions: Scheduling customers via text, email, phone
calls, and in person Staying organized across multiple tasks
Communicating TOCA's programming and membership model. Greeting
customers and making them feel welcome Fielding any questions and
inquiries from current and prospective clients Excellent
communicator within a team of players, clients, families, and
support staff Calling former customers to invite them back to TOCA
Responding to voicemails and emails Opening and closing of the
Center Tracking inventory and supplies Assisting Center Manager
with any and all tasks to maintain operational excellence
Experience Fit: Experience working in a guest facing job Experience
working with clients and customers of different ages from youth to
adult Prior experience within a gym or other bookable training
positions is a plus Culture Fit: A passion and knowledge for soccer
and sports Positive attitude and outlook within the role Reliable
and accountable to perform all functions of the position Problem
solver and able to adapt in any situation with clients and through
TOCA standards An individual that is teachable, coachable, and a
continuous learner Professionalism within the workplace and a
positive ambassador for TOCA Excellent oral & written communication
skills across a variety of teams and staff Comfortable on multiple
technological platforms High character individual that focuses on
relationships and enjoys working with people Ability to use
technology to help themselves become more efficient and effective
in maintaining relationships with clients TOCA Football is an equal
opportunity employer. We celebrate diversity throughout our
organization - join the TOCA Family About TOCA: TOCA was founded in
2016 by two-time U.S. World Cup and former MLS and English Premier
League midfielder Eddie Lewis. He led the development of TOCA's
training platform, which employs a proprietary ball machine,
digitized targets, and a data-enhanced app to create a welcoming
environment for players at every level. To learn more, visit
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Keywords: MSCCN, Burnsville , Guest Services Representative - Burnsville, MN, Other , Burnsville, Minnesota
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