Guest Service Representative
Company: InTown
Location: Burnsville
Posted on: January 27, 2023
|
|
Job Description:
*This is a Front Desk position - Rate of Pay: $16/hour*
Make a note of the home email address and the password that you use
to complete your employment application. Should we contact you for
this position, you must be able to receive emails at this home
email address.
Anote la direccin de correo electrnico y la contrasea que utiliza
para completar su solicitud de empleo. Si nos contactamos con usted
para este puesto, debes poder recibir correos electrnicos al correo
electrnico que utilizaste.
Position Summary:
The Guest Services Representative will assist the guests
efficiently, courteously, and professionally in all front office
related functions. The Guest Services Representative will cover all
aspects of the front office when General Manager is not
present.
I. Position Responsibilities: Essential
Represent hotel in a professional and courteous manner; check
guests in and out in a timely and efficient manner
Ensures reservations are taken correctly and courteously
Must be proficient in computer operating system
Available at all times to deal with guest issues in a professional
manner
Notify General Manager or equivalent immediately of any guest,
employee, or cash concerns
Supervise property staff as needed
Ensure compliance of safety and security standards
Reports to Market Manger in General Manager absence
Responsible for bank deposits in General Manager absence
Identify and follow up on life/safety issues and inspection
issues
Notify General Manager or equivalent immediately of any safety
and/or security violations of policy
Leave all desk and office areas in a clean and in a neat manner
Take responsibility for insuring that property is always clean and
free of any trash and debris
II. Essential Skills/Credentials/Experience/Education
Ability to read, understand, interpret information found in a
variety of reports and other internal hotel information
Ability to read, speak, write in an efficient manner in order to
interact with guests and staff
Handle administrative duties as assigned
Sufficient mathematical skills to calculate room revenue, average
rate, occupancy percentage and count and balance a cash bank,
etc.
General computer proficiency
Possess thorough knowledge of Front Office and related department
operations, service standards and techniques, guest relations and
etiquette, up selling techniques, in order to ensure the effective
operation of the front office and related departments (examples
include providing high level of service, effective staff training,
proficient problem solving, effective cost controls, etc.)
Possess the knowledge and ability to perform a variety of front
office and related positions in response to business needs
Ability to compose and express thoughts in a clear and concise way
to ensure effective communication
Ability and flexibility to work long hours on a regular basis and
as business conditions demand
Ability to manage multiple activities often in stressful situations
with time constraints
Ability to use time management skills to effectively get task
accomplished
Ability to make effective judgment on all facets of front office
operations and staff, and the ability to effectively solve guest
and operational problems
III. Preferred Skills/Credentials/Experience/Education
Experience levels required may vary based on the size, volume and
character of hotel
Any combination of education and experience equivalent to high
school diploma
Any other combination of education, training or experience that
provides the required knowledge, skills and abilities
Previous hospitality experience preferred but not required
IV. Mental and Physical Demands
Physical Demands:
Indoor work with hard and carpeted surfaces
Standing for eight (8) hour shifts
This position is occasionally required to sit; climb or balance;
and stoop, kneel, crouch or crawl. The employee must frequently
lift and/or move up to 10 pounds and occasionally lift and/or move
up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus
Exposure to extreme weather conditions, cold and heat
Extensive use of hands and fingers for manipulation of keyboard,
answering phone calls (100% of the time)
Use of computer terminal, which requires extensive eye contact with
a video display terminal
The Company has reviewed this job description to ensure that
essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the
employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions,
responsibilities, skills and abilities. Additional functions and
requirements may be assigned by managers/supervisors as deemed
appropriate. This document does not represent an expressed or
implied contract of employment nor does it alter your at-will
employment, and the Company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the
Company may deem appropriate.
Keywords: InTown, Burnsville , Guest Service Representative, Other , Burnsville, Minnesota
Click
here to apply!
|