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Express Service Advisor

Company: Walser Nissan Burnsville
Location: Burnsville
Posted on: September 17, 2022

Job Description:

What sets Walser Nissan apart from the competition? We are a family-focused, performance motivated, values-driven company. As a local, family-owned and operated company we have been shaking up the automotive stereotypes for over 65 years with 26 dealerships representing over 20 manufacturers.The automotive industry provides a fun, fast-paced environment where you can drive your career forward. As an Express Service Advisor, you will be the first friendly and welcoming face customers see when they come into our Service Drive. You will be part of our collaborative team in assisting customers with their needs and assuring the highest satisfaction. Whether they are there for a routine check-up or have a concern about their vehicle: you are there to listen, ask questions, and make sure they feel informed throughout the whole process of getting their vehicle serviced.You'll make an Impact by:

  • Foster relationships with customers who need maintenance or major repairs, warranty recalls, or diagnostic service to vehicles and ensure their needs are met
  • Communicate any changes in the cost estimate or promise time with customers
  • Provide scheduled check-ins with customers to ensure transparency with service
  • Ensure all documentation and repair orders are processed accurately
  • Complete proper documentation to best communicate with other service teammates
  • All other duties, tasks and/or projects as assignedOur Employees Receive:
    • Full Benefits Package
      • Medical
      • Dental
      • Vision
      • 401k with Company Match
      • Paid Parental Leave
      • Progressive PTO Package
      • The opportunity to volunteer through the Walser FoundationWe're Looking for:
        • Strong focus on customer service with a friendly, upbeat attitude
        • Excellent phone and computer skills
        • Team player mentality
        • Reliability and punctuality
        • Ability to drive manual transmission vehicles strongly preferredWe proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:
          • Do The Right Thing - Nothing is worth compromising a relationship
          • Lead By Example - Be willing to help no matter how difficult the challenge
          • Display Positive Energy - A good attitude is highly contagious
          • Be Open-Minded - The only thing that is constant is changeReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Keywords: Walser Nissan Burnsville, Burnsville , Express Service Advisor, Other , Burnsville, Minnesota

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