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Card Services Specialist

Company: TruStone Financial
Location: Burnsville
Posted on: June 17, 2022

Job Description:

LOCATION: Burnsville

Provides friendly, helpful service to both members and staff that promotes financial discipline. Utilizes expert knowledge in card products to accurately and efficiently process a variety of financial inquiries, card creation, service requests and disputed items. Assists Management in analyzing card programs and works directly with Vendors and Management to ensure card programs are designed effectively. Evaluates fraud trends and makes recommendations to improve current processes to prevent losses.


* Provides friendly, helpful service that promotes financial discipline through:

* Preparing for daily interactions with a professional image and an organized workstation.

* Maintaining knowledge of TruStone Financial products and processes.

* Proactively accepting member/staff calls, greeting members with a positive, professional introduction, and giving them your full attention.

* Understanding the member's objectives by asking appropriate questions and listening to the member's responses.

* Recommending the best solution to strengthen the member's financial well-being or guiding the member to the appropriate staff to fulfill their needs.

* Processing the transaction accurately and efficiently.

* Following up with the member to ensure satisfaction and to provide encouragement.

* Utilizes expert knowledge to support TruStone Financial Credit, Debit and Prepaid Card products. Work with PSCU and Star to ensure accuracy of card program setup. Monitor Statement information, plastic inventory, Product control file, Auth Plus strategies, Risk intelligence and CURewards programs.

* Work on special projects including but not limited to Credit, Debit, ATM and Prepaid cards.

* Develops and maintains required departmental reporting of card services related products as required by senior management.

* Responsible for handling all CAMS alerts. Works with management to determine risk and required action. Tracks fraud as result of compromised card data.

* Schedule and/or conduct training for department and all staff regarding new card programs, enhancements to current programs and current card trends involving Credit, Debit, ATM or Prepaid cards.

* Assist in analyzing communications from Visa USA, PSCU and STAR to ensure we are in compliance with our card programs.

* Assists and reviews the tracking of all Card disputes and Fraud cases to determine provisional credit based on credit union policy and current regulations. Ensures all cases are handled timely and accurately. Assists with Filing fraud claims with CUNA and works with Law Enforcement when necessary.

* Analyze system reports for accuracy and adherence to policies.

* Regularly review Card disclosures for accuracy and work with Manager and Marketing to keep them up to date.

* Associate's Degree or two years of equivalent work experience.

* 5 years of previous experience working in a financial institution in a member/customer service environment.

* Knowledge of Visa rules and regulations.

* Previous experience with credit, debit and prepaid card programs in a financial institution or credit card company. Knowledge of banking and/or credit union regulations is preferred.

HOURS: 40 HOURS Monday through Friday between the hours of 8:00am to 6:00pm and rotating Saturdays 9:00am to 1:00pm, Non-exempt

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.

Keywords: TruStone Financial, Burnsville , Card Services Specialist, Other , Burnsville, Minnesota

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