Concierge +New Competitive Wage

Company: Treasure Island Resort & Casino
Location: Burnsville
Posted on: May 6, 2022

Job Description:

Description:

- WE CREATE WINNING EXPERIENCES -

* Pay Rate *
This position is included in Pay Group B with a starting pay range of $13.50-$16.00 an hour.

SUMMARY: Provide guest assistance to enhance overall experience

- Maintain updated information regarding area attractions, local events, activities and services and oversee guest request and deliveries and follow up to ensure satisfaction
- Answer phones and correspond with guests via email
- Provide information about the property, including its amenities, and the surrounding area
- Coordinate guests' reservations including follow up and confirmations
- Log guests' requests and concerns and follow up in a timely manner
- Make reservations, check-in and check-out hotel guests and process payments
- Assist groups to ensure functional needs are met
- Assist in other areas of the hotel such as Bell Stand and Front Desk

IDEAL CANDIDATES HAVE:
Required:
- Ability to answer a multi-line phone system in a professional and courteous manner
- High attention to detail and accuracy
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent written, verbal and interpersonal communication skills
- Excellent problem solving skills

Preferred:
- High School Diploma/GED or equivalent experience
- One (1) year hotel front desk experience including concierge experience
- Multi-lingual

- Four reasons why our Team Members have chosen to stick around for 20+ years!-

o The People amazing to work with and to take care of.
o The Benefits affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career well-paying opportunities to develop and grow with or without a degree.
o The Little Things Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more! Associated topics: alley, clubhouse, door, hotel, inn, kings, luggage, mason, plaza, rocklin

Keywords: Treasure Island Resort & Casino, Burnsville , Concierge +New Competitive Wage, Other , Burnsville, Minnesota