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Player Development Coordinator

Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Burnsville
Posted on: May 4, 2022

Job Description:

Job Summary: Partners with Player Development Manager to maintain relationships with Casino Partners and Independent Representatives. Assist with a variety of Casino Marketing responsibilities. Primary Duties:

  • Coordinates reservations, tour and travel arrangements, and commercial seat blocks for the Player Development team.
  • Arranges packets for arrival of regional and national guests; meets and welcomes incoming groups and individuals.
  • Maintains calendar and reservation logs for all Independent Rep, Casino Partner, and Commercial Seat Block guests booked by the Player Development team.
  • Responsible for scheduling transportation (incoming and outgoing) for guest arrival and departure.
  • Assists the Promotions team with planning and execution of all VIP events. Works at all VIP events, providing excellent guest service to our VIP guests.
  • Assists in site selections of VIP events, coordinates, and attends all site inspections, tastings, and pre-event meetings.
  • Creates and maintains reporting of all Independent Rep trip results, preparing documentation as needed for payment of commissions.
  • Responds to guest surveys within a timely manner, addressing concerns and finding acceptable resolutions.
  • Promotes Club M membership to our VIP guests and enters new VIP Club members into the player database prior to their trip.
  • Is thoroughly knowledgeable in all current and upcoming events, promotions, shows, and all casino and resort offerings within both Mystic Lake and Little Six properties.
  • Performs common administrative functions for the entire Marketing department including, but not limited to, creating power point presentation, ordering office supplies, scheduling meetings, creating purchase requisitions, and tracking financials.
  • Coordinates travel arrangements for the Marketing team.
  • Assists in the completion of Human Resources paperwork and onboarding of new team members.Requirements Job Requirements: Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
    • Must be 18 years of age or older.
    • Combination of education and experience with Marketing or communications to equal at least two years.
    • At least two year of guest service/customer service experience required.
    • One year experience working with a Guest Experience application (i.e., Medallia) preferred.
    • Strong computer and mobile application experience, word-processing, spreadsheets, presentation, and electronic mail software.
    • Ability to communicate effectively with a diverse population.
    • Excellent organizational and time management skills, strong interpersonal, written, and verbal communications skills.
    • Professional and courteous phone etiquette.
    • Superior service orientated attitude.

Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Burnsville , Player Development Coordinator, Other , Burnsville, Minnesota

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