Call Center CSR New Competitive Wage

Company: Treasure Island Resort & Casino
Location: Burnsville
Posted on: May 4, 2022

Job Description:

Description: Please note this is not a remote position WE CREATE WINNING EXPERIENCES SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations. Pay Rate This position is included in Pay Group B with a starting pay range of $13.50-$16.00 an hour. - Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints - Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates - Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information - Alert Security to potential problems and emergencies - Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers IDEAL CANDIDATES HAVE: Required: - High School Diploma/GED or equivalent experience Preferred: - One (1) year call center or reservation agent experience preferably in a hotel or casino environment Four reasons why our Team Members have chosen to stick around for 20 years o The People amazing to work with and to take care of. o The Benefits affordable health coverage, no cost on-site clinic, 401(k) and match and so much more. o The Career well-paying opportunities to develop and grow with or without a degree. o The Little Things Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more

Keywords: Treasure Island Resort & Casino, Burnsville , Call Center CSR New Competitive Wage, Other , Burnsville, Minnesota