Call Center Rep

Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Burnsville
Posted on: January 12, 2022

Job Description:

Job Summary: Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic-related questions and takes/confirms hotel reservations based on department policies and procedures. Applies high guest service standards. Job Duties:

• Answers and routes all telephone calls to the appropriate departments according to department call script standards.
• Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems. Accurately quotes rates and promotions.
• Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
• Announces all overhead paging and courtesy calls over the casino P.A. system. Routes numeric paging requests to appropriate departments.
• Completes daily shift checklists as assigned by supervisor.
• Mails information brochures to guests as requested.
• Maintains clean and neat work areas and applicable equipment.
• Prepares, reviews, and finalizes all group information and billings. Generates group rooming lists.
• Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
• Updates daily tracking spreadsheets such as: Pace, 14-day forecasts, and VIP lists. Requirements
  • Six months' reservations, guest service or full-service hotel experience.
  • Must be able to read, write, and speak English clearly.
  • Proficient experience with word processing, databases and electronic mail software.
  • Must be able to type 35 wpm.
  • Must be able to pass basic math test.
  • Must be able to lift 30 lbs.
  • Heavy keyboarding - 85% f time.

Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Burnsville , Call Center Rep, Other , Burnsville, Minnesota