Events Services Executive
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Posted on: November 22, 2021
Areas of Responsibility: Client Relationships
Industry Knowledge, Business Acumen and Brand Reputation
Purpose, Vision, and Values
Responsible for coordinating all event details and resort amenity
experiences for upcoming conventions and meetings that include
hotel room commitments. Through effective verbal and written
communication. The Event Services Executive will disseminate the
details of assigned event to the appropriate supporting departments
to execute to the client's satisfaction. The Event Services
Executive will offer personalized catering solutions for upcoming
events including up-selling, menu development, meeting space
finalization, suggesting and securing A/V needs, development and
coordination of room layouts and dcor and creating pre- and
post-convention opportunities for attendees.
Client Relationships Build and maintain a professional and positive
relationship with client regardless of challenging circumstances
that may arise during the planning and execution of event.
Contact assigned clients to establish event details and timelines
that is relevant for the success of the event. Create BEO's,
diagrams, meeting agendas for client approval.
Ability to guide client in decisions that are appropriate for the
attendees as well as the Enterprise.
Influence clients and sell the features of the Gaming Enterprise
through polished and professional verbal and written communication
as well as formal presentations.
Client Experience Ensure agreed upon client decisions are applied
and appropriate for the attendees as well as the Enterprise.
Responsible for driving guest loyalty by delivering excellent
service throughout each client experience.
Cross-Departmental Partnerships Proactively, effectively, and
professionally communicate within and across all departments to
strengthen relationships between team members and support a
collaborative and positive working environment.
Work with cross-functional partners to create unique experiences,
including gaming activities and other events to increase revenue
potential before, during, and after the event.
Communicate event requirements to appropriate departments, i.e.,
culinary hotel, banquets audio-visual, security through written and
verbal communication. Creation of event resume, BEO's, meeting
agendas and leading pre-con meetings to ensure successful execution
of assigned events.
Collaborate with Reservations to effectively manage guestroom block
to ensure contracted revenue is met while ensuring each guests has
a positive experience.
Industry Knowledge, Business Acumen and Brand Reputation Actively
up-sell creative menus and event design enhancements and each
business opportunity to maximize revenue opportunity. Distribute
information to all departments regarding needs and requirements of
groups, meetings and events taking place. Coordinate with multiple
departments including Catering Sales, Food & Beverage, Hotel,
Prepare cost estimates, resumes, reports, diagrams, BEOs using
Knowledge of market trends and competition.
Develop and promote casino/hotel brand awareness by traveling to
and attending industry events, tradeshows, and feeder markets when
requested to gain knowledge or support the securing of
Purpose, Vision, and Values Consistently apply and live the
Purpose, Vision, and Values (PVV) in every interaction.
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE
required in order to meet the expectations of this job: 5 or more
years of combined post-secondary education in sales, marketing,
hospitality or related course work and/or convention/meeting
3 or more years of convention/meeting management experience
Excellent PC knowledge and experience with Microsoft Office
products and catering software management.
Excellent interpersonal skills with ability to interact with a
diverse group of people.
Strong organizational and time management skills with the ability
to work independently and to prioritize and organize multiple
Excellent verbal and written communication skills.
General knowledge of safety and fire codes.
Valid driver's license may be required with good driving record and
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Burnsville , Events Services Executive, Other , Burnsville, Minnesota
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