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Incident Response Analyst

Company: Apex Systems
Location: Burnsville
Posted on: November 20, 2020

Job Description:

Associate IT Operations Analyst Main Responsibilities Prioritize and proactively monitor events for global infrastructure components and critical business applications Follow established processes and procedures to identify Critical incidents, escalate to appropriate support teams, and drive resolution Facilitate technical conference bridges, with the guidance and assistance of the Duty Manager, local and regional IT Support teams Communicate on Critical incidents for a broad business and IT audience, with the assistance of the Director on Call Self-led and -motivated on goals for process improvement, incident reduction via problem management, root cause analyses, decision making, relying heavily on experience and personal judgment Work with various support teams to onboard more applications and sites into the client process Creatively and curiously examine and interrogate work processes with a constant eye for new solutions. Basic Qualifications 4 years IT experience 2 years experience in a monitoring and escalation role Must be open to working in a 247 environment Basic network and server understanding Flexibility on shifts, weekends, and overtime Willingness to take direction and follow pre-established guidelines procedures Preferred Qualifications Excellent communication and interpersonal skills in English (other languages a plus) ITIL Service Management Foundations or Essential certification Demonstrated passion for customer service Ability to work under pressure and in a fast-paced environment Proven time-management skills EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Keywords: Apex Systems, Burnsville , Incident Response Analyst, Other , Burnsville, Minnesota

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