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Express Service Advisor

Company: Walser Honda
Location: Burnsville
Posted on: October 12, 2020

Job Description:

What sets Walser Honda apart from the competition? We are a family focused, performance motivated, values driven company. As a local, family owned and operated company we have been shaking up the automotive stereotypes for over 65 years with 26 dealerships representing over 20 manufacturers.

As an Express Service Advisor, you will be the first friendly and welcoming face customers see when they come into our Service Drive. You will be part of our collaborative team in assisting customers with their needs and assuring the highest satisfaction. Whether they are there for a routine check-up or have a concern about their vehicle: you are there to listen, ask questions, and make sure they feel informed throughout the whole process of getting their vehicle serviced.You will assist the Service Advisors and Manager with customer facing and administrative tasks.

What You’ll Do

Foster relationships with customers who need maintenance or major repairs, warranty recall, or diagnostic service to vehicles and ensure their needs are met

Communicate any changes in the cost estimate or promise time with customers

Provide scheduled check-ins with customers to ensure transparency with service

Ensure all documentation and repair orders are processed accurately

Complete proper documentation to best communicate with other service teammates

All other duties, tasks and/or projects as assigned

What You'll Get in Return

Full Benefits Package Medical

Dental

Vision

401k with Company Match

Paid Parental Leave

Progressive PTO Package

The opportunity to volunteer through the Walser Foundation

What You'll Bring

Strong focus on customer service with a friendly, up-beat attitude

Excellent phone and computer skills

Team player mentality

Reliability and punctuality

Ability to drive manual transmission vehicles strongly preferred

We proudly operate on a set of  Core Values   which drive our decisions and actions on a daily basis. They are:

Do The Right Thing  – Nothing is worth compromising a relationship

Lead By Example  – Be willing to help no matter how difficult the challenge

Display Positive Energy  – A good attitude is highly contagious

Be Open Minded  – The only thing that is constant is change

Be You. Be Us. Be Walser.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Keywords: Walser Honda, Burnsville , Express Service Advisor, Other , Burnsville, Minnesota

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