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Technical Customer Service Specialist I - Product Support

Company: Northern Tool Equipment Company, Inc.
Location: Burnsville
Posted on: September 4, 2020

Job Description:

Job Description: br/Customer Contact Centers bull; Burnsville, Minnesotabr/br/bDescription/bbrbrstrongInterested in working for a business recognized as a Star Tribune ldquo;Top Workplacerdquo; in Minnesota the past five years? Want the opportunity to ditch the daily commute and work from home? If so, this may be the job for you! br br We are seeking candidates who are passionate about:/strongbrulliTroubleshooting/diagnosing light industrial machines/liliDelivering outstanding customer service/liliCreative problem solving/liliLearning, developing and growing in their career/liliHaving the flexibility of working from home rather than coming into the office every day/li/ulbr strongWhat we are looking for in a candidate:/strongbrulli Lives in the Minneapolis/St. Paul area /liliHigh school education or equivalent/liliAt least one year of college or related technical training preferred/liliAt least 1 year of customer service, sales, or related experience/liliMechanical aptitude as related to light industrial products/liliStrong analytical and trouble shooting skills/liliExcellent phone and customer service skills/liliAbility to maintain composure in high pressure situations/liliAbility to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel and others/liliBi-lingual (Spanish) a plus/liliHigh-speed Internet and phone connection /liliA quiet, private place in your home where you can work without background noise /liliAbility to meet established productivity, schedule adherence, and quality standards/liliEfficient in general PC skills/liliDemonstrates Northern Tool + Equipmentrsquo;s 12 Core Competencies/li/ulbrstrongWhat You Will Do:/strongbrulliRespond via multi-media platforms to 40-60 technical and parts related questions from customers per day./liliTroubleshoot and diagnose light industrial products including, but not limited to, generators, hot and cold pressure washers, water pumps, log splitters and air compressors./liliCommunicate all customer and / or service center information pertaining to new warranty claims to the Technical Service Representative Level II group./liliPerform the work of a Customer Service Representative as required such as order status, package tracing, and order changes./liliSuggest creative solutions to improve customer satisfaction and process efficiencies./li/ulbrstrong br/strongstrongA few other things to know:/strongbrbrTechnical Customer Service hours of operation are Monday-Friday 7am-5pm. We are looking for folks who are flexible to work varied 8 hour shifts during those hours. brbrYou will be provided extensive training that prepares you strong to work from home. /strong We will provide the equipment and support you need to do the job from your home. We are looking for candidates who are comfortable working in a remote environment, are independent decision makers and enjoy providing resolution and servicing our customers by phone. We are dedicated to providing scheduled one on one coaching/meetings with your manager and onsite team members to keep you informed, build rapport and support your learning opportunities.brulliHealth, dental and vision benefits/lili401(k) /liliPaid time off, including paid volunteer time/liliGenerous employee discount/liliWe support your growth and career goals through on-the-job training, learning amp; development programs and tuition reimbursement/li/ulbrbrPM20img src=

Keywords: Northern Tool Equipment Company, Inc., Burnsville , Technical Customer Service Specialist I - Product Support, Other , Burnsville, Minnesota

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