BurnsvilleRecruiter Since 2001
the smart solution for Burnsville jobs

Customer Service Specialist

Company: Sleep Number
Location: Burnsville
Posted on: August 31, 2020

Job Description:

Position Purpose New Product Introduction team is responsible for driving operational excellence through the new product introduction cycle across all customer facing teams, sales, home delivery and service. Key accountabilities for the New Product Introduction Sales and Services Associate Manager will be gathering business and operational input, advancing team member and customer experience with new product, and maintaining one source of truth for product information across the sales and service organizations. The New Product Introduction Sales and Services Associate Manager will work closely with cross-functional teams to gather input on design, experience, and voice of customer to improve the experience across the full suite product portfolio. Deliverables will include product launch content support, streamlined execution, improved customer and team member experience pre and post launch, and operational advancement in pace with product advancements. Primary Responsibilities Works with leaders and subject matter experts to understand the end to end integrated product experience across all customer facing teams Support all product development initiatives on behalf of customer facing teams, including SleepIQ, mattress, base, furniture, bedding and component designs. Act as customer facing experience subject matter expert to product team through voice of customer and voice of team member to streamline execution and deliver the brand promise. Partner with cross-functional teams, including Knowledge Management, Communications, Training and Customer Relationship Center to ensure one source of truth for all product content and efficient and effective launch activities. Acts as product content expert for knowledge management to ensure content remains up to date with current design. Manage and support launch readiness across customer facing teams. Provide post launch assessments to drive product advancements and deliver on business objectives. Collaborate with SleepIQ in design, development, test, release, and patch of sales, home delivery, and service tools. Position Requirements Bachelor---s Degree in business related field or commensurate professional experience 2-4 years of experience in project management, product development or content creation. Strong written communication skills including strong acumen in Microsoft Word, Excel and PowerPoint. Self-starter with ability to think strategically & tactically in a fast-paced environment. Advanced interpersonal, influencing and communication skills. Team-oriented and strong interpersonal skills; ability to build trust, rapport and influence others within the team and cross-functional teams Ability to multitask efficiently and work with complexity Strong analytical, planning, and organizational skills with an ability to manage competing demands Effective written and verbal communication skills Skilled at general project management practices

Keywords: Sleep Number, Burnsville , Customer Service Specialist, Other , Burnsville, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


FedEx Warehouse - Package/Handling
Description: Job DescriptionAuto req ID: 248589BR Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our (more...)
Company: FedEx Ground PH US
Location: Minnetonka
Posted on: 09/28/2020

Grocery Delivery Driver
Description: Job DescriptionShipt is a same-day delivery service that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun (more...)
Company: Shipt
Location: Minnetonka
Posted on: 09/28/2020

Shipt Shopper - Earn pay plus tips
Description: Job Description: 10 10 Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time (more...)
Company: Shipt
Location: Minnetonka
Posted on: 09/28/2020


Customer Service Representative - Work From Home (Minnetonka,MN)
Description: Customer Service Representative - Work from Home Join our TTEC work from home customer service representative team if you reside 46 out of 50 states. We cannot accept applications for residents of CA, (more...)
Company: TTEC
Location: Minnetonka
Posted on: 09/28/2020

Delivery Driver - DMS1 - Eagan, MN $17.00 - $18.25/hr ++
Description: Job DescriptionLocation : DMS1 2811 Beverly Road Eagan MN 55121 17.00 - 18.25/hr Amazon Delivery Service Partners are seeking bright, motivated, hardworking individuals to fill Contracted Delivery (more...)
Company: Amazon Contracted Delivery Partners
Location: Minnetonka
Posted on: 09/28/2020

Delivery Driver - Groceries
Description: Job DescriptionShipt is a same-day delivery service that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun (more...)
Company: Shipt
Location: Minnetonka
Posted on: 09/28/2020

Shopper and Delivery Driver (flexible schedule)
Description: Job DescriptionHelp people get what they need while earning extra income. Shipt is a marketplace that provides fresh produce, household essentials, and more from trusted local stores. There's never been
Company: Shipt
Location: Minnetonka
Posted on: 09/28/2020

Packaging Representative
Description: Auto req ID: 250062BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx
Location: Minnetonka
Posted on: 09/28/2020

Supermarket Shopper & Delivery
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Minnetonka
Posted on: 09/28/2020

Part-Time Delivery Job - Earn up to $22/hr
Description: Job DescriptionShipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun (more...)
Company: Shipt
Location: Minnetonka
Posted on: 09/28/2020

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Burnsville RSS job feeds