Deskside Technician / Field Technician
Company: Arthur Grand Technologies Inc
Location: Rochester
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Company Description Arthur Grand
Technologies is a leading provider of staffing and technology
consulting services. Our company is managed by a team of
professionals who have worked for big 5 consulting firms for 20
years. We are a minority-owned staff augmentation and technology
consulting company. At Arthur Grand Technologies, we value our
employees & contractors and strive to provide them with
challenging, interesting work, market-relevant benefits, and
opportunities for professional growth. If you have the necessary
qualifications, and are excited to join a dynamic team. Thank you
for considering Arthur Grand Technologies. We look forward to
hearing from you soon. Job Description Arthur Grand Technologies is
currently seeking a highly motivated and skilled Deskside
Technician (Onsite Field Support) for one of our clients. Role:
Deskside Technician (Onsite Field Support) Location: Winona, MN- /
Rochester MN- (Onsite) Job Description: Deliver onsite and remote
support for end users, resolving incidents relating to EUC
equipment including desktops, laptops, peripherals, and mobile
devices. Provide Break/Fix support, troubleshooting, and issue
resolution for hardware and software failures. Initiate and manage
the creation of tickets for each reported issue, ensuring that all
incidents are accurately logged and tracked through resolution.
Conduct pre-installation and site surveys in alignment with
requirements for network connectivity, power, and coordination with
third-party suppliers. Perform IMACD (Install, Move, Add, Change,
Dispose) hardware and software operations as per service requests.
Carry out asset refresh activities and manage the disposal of
hardware in accordance with company policies. Issue loaner devices
or software for repairs or in cases of lost/stolen equipment,
including data backup and recovery. Coordinate and manage warranty
repairs with hardware vendors and facilitate IT equipment returns
under asset management guidelines (including legal hold PCs).
Assist users by providing support through Smart Hubs installed at
designated sites, ensuring seamless access to remote
troubleshooting and device assistance. Perform proactive PC health
checks using prescribed tools, addressing performance or hardware
issues during field visits. Document and update knowledge base &
runbooks. Support conference room technology by conducting weekly
checks and resolving identified issues proactively. Assist with IT
equipment setup, testing, and support during events, ensuring
readiness and functionality of all required devices. Manage IT
equipment disposals and coordinate with preferred suppliers for
proper decommissioning and recycling. Document and maintain
accurate records of all activities, site visits, and incident
resolutions in the approved ITSM tool. Assist users with activities
including but not limited to IT equipment moves, peripheral
installation and configuration, onboarding and offboarding
requirements Comply with company practices, guidelines, and
security requirements at all times, maintaining professionalism
onsite. Engage in continuous improvement initiatives to optimize
field support delivery and enhance end user satisfaction.
Coordinate with specialized IT teams for escalations and advanced
technical support Forward unresolved tickets to the relevant
specialized teams for escalation when issues cannot be resolved by
Deskside support. Thanks Afrin Rihana | Team Lead Arthur Grand
Technologies Inc SBA 8(a) Certified Minority Small Business |
Certified Minority Business Enterprise by NMSDC Arthur Grand
Technologies is an Equal Opportunity Employer (including
disability/vets) Additional Information All your information will
be kept confidential according to EEO guidelines.
Keywords: Arthur Grand Technologies Inc, Burnsville , Deskside Technician / Field Technician, IT / Software / Systems , Rochester, Minnesota
