BurnsvilleRecruiter Since 2001
the smart solution for Burnsville jobs

Technical Support Specialist

Company: Lifeworks Services, Inc.
Location: Burnsville
Posted on: January 13, 2022

Job Description:

Position: Technical Support Specialist
Department: Information Technology
Location: Partial Remote/Eagan, MN
Hours: (FT) Monday-Friday
Hiring Range: $18 - $20/hr

About Us:
Since 1965, Lifeworks Services Inc. has been a champion for inclusion. Lifeworks was founded by families who recognized the importance of advocacy and breaking down barriers for people with disabilities to be part of the community.

As an industry leader, Lifeworks continues our commitment to self-determined support, careers with competitive wages, and developing innovative opportunities that enhance everyday lives. Through services that provide choice and build community - as well as through partnerships with over 500 businesses - Lifeworks serves more than 3,000 Minnesotans with disabilities and their families each year.

Position Overview:
Lifeworks Information Technology , based in our Eagan Administrative Office, is seeking a full time Technical Support Specialist responsible for the installation, maintenance, and support of Lifeworks computers, mobile devices, tablets, local applications, assistive technology devices, and all peripheral devices. Additionally, this position is responsible for management of IT service desk requests.
Candidate should be adaptable, and able to quickly adjust priorities in response to changes in strategies, urgencies, and business impact while keeping strong customer relations. -Candidate must also be able to clearly communicate with technical and non-technical audiences.

Responsibilities:
- - - - - - - - -Support, maintain, and update all personal computers and mobile technology for staff and clients, including desktop computers, laptop computers, tablets, local applications, smartphones, mobile phones, assistive technology devices, projectors, printers, scanners, and all other peripheral devices.
- - - - - - - - -Create, document, and maintain standards, processes, procedures, training materials, and specifications for personal computers, peripherals, and mobile technology.
- - - - - - - - -Respond to service desk system tickets via system, email, and telephone to ensure courteous, timely, and effective resolution of staff and client technology issues.
- - - - - - - - -Manage service desk incident and change processes, escalate service desk tickets as appropriate, and ensure compliance with internal service level agreements.
- - - - - - - - -Work with technology vendors to support personal computers, mobile devices, related systems, staff members, and individuals served.
- - - - - - - - -Assist with application, infrastructure, and security support and maintenance as needed.
- - - - - - - - -Define great performance for self and seek to continually develop skills to improve performance. Follow safety procedures and assist in identifying safety needs for self and others. Contribute to the organization's mission by complying with policies and procedures, using resources wisely, and performing other duties as assigned as necessary.

Required Qualifications, Skills, and Abilities:
A minimum of 2 years of experience in technical support; or an Associate's degree in Information Systems or related field; or a combination of education and experience to equal 2 years
Technical aptitude and training; desire to learn and implement new technologies
Knowledge of technical troubleshooting procedures and routine technology maintenance methodology
Excellent verbal and written communication skills
Tact, diplomacy, and interpersonal sensitivity when dealing with others
A working knowledge of Microsoft and Cisco based networks, Windows and Apple operating systems, Microsoft Office, Dell, and Apple personal computer hardware, printers, desk phones, and Apple mobile devices.
Ability to clearly communicate technical information to non-technical staff.
Willingness to travel between Lifeworks Administrative office and program centers; have a valid driver's license, clean driving record and reliable transportation to use for work driving purposes
Willingness to work remotely and provide support using remote meeting and control tools
Must pass a background study with the Department of Human Services and pass a physical examination indicating ability to perform the physical demands of the job
Candidate must complete and pass a background study, physical and drug screen, have a valid driver's license free of violation, proof of insurance and reliable transportation for work driving purposes

Benefits: Lifeworks offers a comprehensive benefits package:
- - - - - - - - -10 paid holidays in calendar year
- - - - - - - - -18 days of PTO accrued in the first year of employment
- - - - - - - - -Competitive medical and dental insurance; short and long-term disability insurance; 403b retirement plan with company match
- - - - - - - - -Tuition reimbursement program

Lifeworks Services is committed to hiring people from a variety of diverse cultures with diverse life experiences. -All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, familial status; genetic information, or any other characteristic protected by law.
Lifeworks Services is an equal opportunity employer, and we encourage members of diverse groups to apply.

To apply, email a resume and cover letter to staff-job-openings@lifeworks.org

Keywords: Lifeworks Services, Inc., Burnsville , Technical Support Specialist, IT / Software / Systems , Burnsville, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Burnsville RSS job feeds