Technical Support Specialist
Company: Lifeworks Services, Inc.
Posted on: January 13, 2022
Position: Technical Support Specialist
Department: Information Technology
Location: Partial Remote/Eagan, MN
Hours: (FT) Monday-Friday
Hiring Range: $18 - $20/hr
Since 1965, Lifeworks Services Inc. has been a champion for
inclusion. Lifeworks was founded by families who recognized the
importance of advocacy and breaking down barriers for people with
disabilities to be part of the community.
As an industry leader, Lifeworks continues our commitment to
self-determined support, careers with competitive wages, and
developing innovative opportunities that enhance everyday lives.
Through services that provide choice and build community - as well
as through partnerships with over 500 businesses - Lifeworks serves
more than 3,000 Minnesotans with disabilities and their families
Lifeworks Information Technology , based in our Eagan
Administrative Office, is seeking a full time Technical Support
Specialist responsible for the installation, maintenance, and
support of Lifeworks computers, mobile devices, tablets, local
applications, assistive technology devices, and all peripheral
devices. Additionally, this position is responsible for management
of IT service desk requests.
Candidate should be adaptable, and able to quickly adjust
priorities in response to changes in strategies, urgencies, and
business impact while keeping strong customer relations. -Candidate
must also be able to clearly communicate with technical and
- - - - - - - - -Support, maintain, and update all personal
computers and mobile technology for staff and clients, including
desktop computers, laptop computers, tablets, local applications,
smartphones, mobile phones, assistive technology devices,
projectors, printers, scanners, and all other peripheral
- - - - - - - - -Create, document, and maintain standards,
processes, procedures, training materials, and specifications for
personal computers, peripherals, and mobile technology.
- - - - - - - - -Respond to service desk system tickets via system,
email, and telephone to ensure courteous, timely, and effective
resolution of staff and client technology issues.
- - - - - - - - -Manage service desk incident and change processes,
escalate service desk tickets as appropriate, and ensure compliance
with internal service level agreements.
- - - - - - - - -Work with technology vendors to support personal
computers, mobile devices, related systems, staff members, and
- - - - - - - - -Assist with application, infrastructure, and
security support and maintenance as needed.
- - - - - - - - -Define great performance for self and seek to
continually develop skills to improve performance. Follow safety
procedures and assist in identifying safety needs for self and
others. Contribute to the organization's mission by complying with
policies and procedures, using resources wisely, and performing
other duties as assigned as necessary.
Required Qualifications, Skills, and Abilities:
A minimum of 2 years of experience in technical support; or an
Associate's degree in Information Systems or related field; or a
combination of education and experience to equal 2 years
Technical aptitude and training; desire to learn and implement new
Knowledge of technical troubleshooting procedures and routine
technology maintenance methodology
Excellent verbal and written communication skills
Tact, diplomacy, and interpersonal sensitivity when dealing with
A working knowledge of Microsoft and Cisco based networks, Windows
and Apple operating systems, Microsoft Office, Dell, and Apple
personal computer hardware, printers, desk phones, and Apple mobile
Ability to clearly communicate technical information to
Willingness to travel between Lifeworks Administrative office and
program centers; have a valid driver's license, clean driving
record and reliable transportation to use for work driving
Willingness to work remotely and provide support using remote
meeting and control tools
Must pass a background study with the Department of Human Services
and pass a physical examination indicating ability to perform the
physical demands of the job
Candidate must complete and pass a background study, physical and
drug screen, have a valid driver's license free of violation, proof
of insurance and reliable transportation for work driving
Benefits: Lifeworks offers a comprehensive benefits package:
- - - - - - - - -10 paid holidays in calendar year
- - - - - - - - -18 days of PTO accrued in the first year of
- - - - - - - - -Competitive medical and dental insurance; short
and long-term disability insurance; 403b retirement plan with
- - - - - - - - -Tuition reimbursement program
Lifeworks Services is committed to hiring people from a variety of
diverse cultures with diverse life experiences. -All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, familial status; genetic
information, or any other characteristic protected by law.
Lifeworks Services is an equal opportunity employer, and we
encourage members of diverse groups to apply.
To apply, email a resume and cover letter to
Keywords: Lifeworks Services, Inc., Burnsville , Technical Support Specialist, IT / Software / Systems , Burnsville, Minnesota
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