Catering Sales Executive
Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Burnsville
Posted on: June 20, 2022
Job Description:
Areas of Responsibility:
- Revenue Goals
- Client Relationships
- Industry Knowledge, Business Acumen and Brand Reputation
- Process Execution and Contract Management
- Client and Enterprise Communication
- Purpose, Vision, and ValuesJob Summary:
The Catering Sales Executive is responsible for contributing to
department revenue goals for assigned markets and meet or exceed
individual targeted revenue goals. This role has a focus on
weddings, galas, social, golfing events, and meetings with minimal
guestrooms. The Catering Sales Executive will have individual
revenue goals that are achieved through the process of prospecting
and contracting new clients, and maintaining existing client
relationships to increase engagement in the Gaming Enterprise and
Mystic Lake Center offerings.
Primary Duties:
Revenue Goals
- Responsible for meeting or exceeding individual revenue targets
and contribute to group sales revenue for assigned market including
contract revenue in guestrooms, catering, meeting room rental,
audio visual as well as enterprise outlets when appropriate.
- Actively and consistently, prospect and develop new and
existing accounts. Develop and execute strategies to target revenue
for the hotel. Client Relationships
- Responsible for maintaining and developing client relationships
to establish hotel occupancy while increasing brand awareness
throughout the community and meetings and events industry.
- Responsible for driving guest loyalty by delivering excellent
service throughout each guest experience.
- Develop and maintain relationships with current and prospective
clients to produce group and/or convention business, to include
room sales, food & beverage sales, catering/banquet services and
other ancillary revenues.
- Offer personalized catering solutions for assigned events
including, menu development, meeting space finalization, suggesting
and securing A/V needs, development and coordination of room
layouts and dcor, coordination of supporting activities in the
casino, outlets and Enterprise assets. Industry Knowledge, Business
Acumen and Brand Reputation
- Directly manage and coordinate client accounts. Actively
up-sell each business opportunity to maximize revenue opportunity.
Distribute information to all departments regarding needs and
requirements of groups, meetings and events taking place.
Coordinate with multiple departments including Catering Sales, Food
& Beverage, Hotel, etc.
- Prepare sales proposals, contracts, group resumes, reports,
etc.
- Knowledge of market trends, food and beverage trends, menu
development and competition with the ability to share/shift
business.
- Develop and promote casino/hotel brand awareness by traveling
to and attending industry events, tradeshows, and feeder markets to
find and secure business. Process Execution and Contract Management
- Adhere to sales and catering processes and systems by
developing proposals, contracts and initial catering details for
client review and accurately use sales systems to block and secure
business consistent with department guidelines.
- Up-sell to clients with creative menus and event design
enhancements geared towards higher guest satisfaction and increased
revenue.
- Establish payment and billing processes and communicate to
appropriate departments.
- Ensure all information relevant to the successful execution of
the contracted event is clearly communicated to supporting
departments and Team Members.
- Determine the full value of a piece of business coming to the
Gaming Enterprise and when executive level approvals and review are
needed before contractual and verbal commitments are made to the
client.
- Write, understand, and negotiate contracts to ensure the Gaming
Enterprise is legally protected from liability while considering
the needs and requirements of the client.
- Along with the client, establish food and beverage requirement,
timetable and relevant details.
- Discuss and develop proposals, contracts, group resumes,
Banquet Event Orders (BEOs), etc. for client review and
approval.
- Up-sell to clients with creative menus and event design
enhancements geared towards higher guest satisfaction and increased
revenues.
- Initiate action plan to approach and secure group/catering
opportunities.
- Actively and consistently prospect and develop new and existing
accounts to achieve goals through telephone calls, marketing and
outside sales calls, tours of facilities and email/written
communications.
- Responsible for coordinating final details of contacted events
along with overseeing the guestroom block. Client and Enterprise
Communication
- Proactively, effectively, and professionally communicate within
and across all departments to strengthen relationships between team
members and support a collaborative and positive working
environment.
- Influence clients and sell the features of the Gaming
Enterprise through polished and professional verbal and written
communication as well as formal presentations. Purpose, Vision, and
Values
- Consistently apply and live the Purpose, Vision, and Values
(PVV) in every interaction.Requirements
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE
required in order to meet the expectations of this job:
- 5 or more years of combined post-secondary education in sales,
marketing, hospitality or related course work and/or direct hotel
or convention meeting space sales experience.
- 3 or more years of contract negotiation, management, and
execution experience (including calculating pricing, discounts,
mark-ups, etc.)
- 3 or more years of advanced Microsoft Office products and
catering software management experience.
- Excellent interpersonal skills including exceptional verbal and
written communication with ability to interact with a diverse group
of people.
- Strong project management and organizational skills with the
ability to work independently and prioritize and manage multiple
projects.
- Knowledge of safety and fire codes as well as other regulatory
and compliance necessary for group and convention center
events.
- Valid driver's license may be required with good driving record
and reliable transportation.
Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, Burnsville , Catering Sales Executive, Hospitality & Tourism , Burnsville, Minnesota
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