Technical / Mechanical Customer Service Specialist

Company: Northern Tool & Equipment - Glassdoor 3.8 ---
Location: Burnsville
Posted on: May 6, 2022

Job Description:

PRIMARY OBJECTIVE OF POSITION:To perform technical customer service and related activities in a professional, courteous, and reliable manner in order to provide every customer with an outstanding experience by utilizing multiple communication platforms. - MAJOR AREAS OF ACCOUNTABILITY:

• Responds via multi-media platforms to technical and parts related questions from customers, Company employees and other departments with the goal of limiting returns and warranty expenses.
• - Troubleshoots and diagnoses light industrial products including, but not limited to, generators, hot and cold pressure washers, water pumps, log splitters and air compressors.
• - Communicates all customer and / or service center information pertaining to new warranty claims to the Technical Service Representative Level II group.
• - Performs the work of a Customer Service Representative as required such as order status, package tracing, and order changes.
• - Suggests creative solutions to improve customer satisfaction and process efficiencies.
• - Attends all assigned product trainings, studies Company catalogs, regularly reads Company product memos, sales marketing notes, vendor bulletins, announcements, other appropriate material, and attends seminars as scheduled.
• - Participates in all events deemed necessary by the company such as sales meetings and trade shows.
• - Keeps supervisor and others informed of important developments, potential problems and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.
• - Performs related work as apparent or assigned.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -

• High school education or equivalent.
• At least one year of college or related technical training preferred.
• At least 1 year of customer service, sales or related experience.
• Mechanical aptitude as related to light industrial products.
• Strong analytical and trouble shooting skills.
• Ability to meet established productivity, schedule adherence, and quality standards.
• Good administrative and clerical skills, including personal computer experience.
• Excellent phone and customer service skills.
• Ability to maintain composure in high pressure situations.
• Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel
• and others.
• Demonstrates Northern Tool + Equipment's 12 Core Competencies. PHYSICAL DEMANDS: -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -
  • Frequently required to sit, use hands to handle objects and talk or hear.
  • Frequent wrist and/or hand movement is required.
  • Occasionally required to stand, walk and reach with hands and arms.
  • Must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required include close vision, distant vision and the ability to adjust focus.

Keywords: Northern Tool & Equipment - Glassdoor 3.8 ---, Burnsville , Technical / Mechanical Customer Service Specialist, Hospitality & Tourism , Burnsville, Minnesota