Casino Host New Competitive Wage & Incentives
Company: Treasure Island Resort & Casino
Location: Burnsville
Posted on: May 4, 2022
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Job Description:
Description: WE CREATE WINNING EXPERIENCES Pay Rate This
position is included in Pay Group C with a starting pay range of
$16.50-$18.00 an hour. Hire on Bonus $500.00 hire on bonus is for
new hires only and will be paid out after the successful completion
of 90 days worked. SUMMARY: Identify premium players and assist
with developing recognition and reward programs to attract and
retain these players and ensure frequent return visits. - Analyze
new player data, identify player follow up and work assigned list
(complete introductions, set-up player profiles, develop initial
sales campaigns) - Floor prospect for players of extreme High-Value
- Assist with sales goals and target developments - Organize,
categorize and maintain all players in assigned book of business -
Analyze player profiles for sales calls and expedite appropriate
quota of sales calls - Fill assigned block of hotel rooms - Create
VIP event invite lists based on sales goals and strategies and fill
events via sales calls - Attend sales meetings and training
sessions - Review and analyze sales and tracking reports - Review
overdue trip report lists (significant decliners) for prompt action
letters and sales calls - Call/mail list of assigned inactive
High-Value players - Identify and greet in-house coded players -
Prepare for and welcome incoming coded players (hotel rooms, VIP
events, etc.) - Answers calls and handle player correspondence -
Expedite player requests and reservations and fulfill player
requests for comps - Accompany guests to amenity functions (dining,
golf, etc.) - Perform customer recovery as needed, based on player
value - Host VIP events, parties, etc. - Make retention calls to
coded players (birthdays, special occasions, etc.). - Coordinate
with internal business partners to retain players across High-Value
player segments - Ensure player development floor office and casino
floor are covered at all times IDEAL CANDIDATES HAVE: Required: -
High School Diploma/GED or equivalent experience - One (1) year
previous experience in casino marketing, player's club or other
comparable casino guest service position preferably as a Casino
Host - High attention to detail and accuracy - High level
organizational skills and ability to adapt quickly to changing
priorities - Strong computer skills including working with
spreadsheets - Excellent written, verbal and interpersonal
communication skills - Ability to read and write in English -
Proven to accurately type 35 wpm - Proficient at phone systems and
computer applications - Maintain assigned percentage of active
players across coded player group (Book of Business). - Ability to
work fast and efficiently - Ability to retain large amounts of
information regarding the property and its amenities - Ability to
enthusiastically and professionally sell and/or promote relevant
events and promotions Four reasons why our Team Members have chosen
to stick around for 20 years o The People amazing to work with and
to take care of. o The Benefits affordable health coverage, no cost
on-site clinic, 401(k) and match and so much more. o The Career
well-paying opportunities to develop and grow with or without a
degree. o The Little Things Length of Service Award, Team Member of
the Month (WAVE of Excellence) Program, random free meals & ice
cream, Holiday food vouchers, Team Member parties, discounts on
fuel at Dakota Station, discounts throughout the property and
more
Keywords: Treasure Island Resort & Casino, Burnsville , Casino Host New Competitive Wage & Incentives, Hospitality & Tourism , Burnsville, Minnesota
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