Casino Host New Competitive Wage & Incentives

Company: Treasure Island Resort & Casino
Location: Burnsville
Posted on: May 4, 2022

Job Description:

Description: WE CREATE WINNING EXPERIENCES Pay Rate This position is included in Pay Group C with a starting pay range of $16.50-$18.00 an hour. Hire on Bonus $500.00 hire on bonus is for new hires only and will be paid out after the successful completion of 90 days worked. SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. - Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns) - Floor prospect for players of extreme High-Value - Assist with sales goals and target developments - Organize, categorize and maintain all players in assigned book of business - Analyze player profiles for sales calls and expedite appropriate quota of sales calls - Fill assigned block of hotel rooms - Create VIP event invite lists based on sales goals and strategies and fill events via sales calls - Attend sales meetings and training sessions - Review and analyze sales and tracking reports - Review overdue trip report lists (significant decliners) for prompt action letters and sales calls - Call/mail list of assigned inactive High-Value players - Identify and greet in-house coded players - Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.) - Answers calls and handle player correspondence - Expedite player requests and reservations and fulfill player requests for comps - Accompany guests to amenity functions (dining, golf, etc.) - Perform customer recovery as needed, based on player value - Host VIP events, parties, etc. - Make retention calls to coded players (birthdays, special occasions, etc.). - Coordinate with internal business partners to retain players across High-Value player segments - Ensure player development floor office and casino floor are covered at all times IDEAL CANDIDATES HAVE: Required: - High School Diploma/GED or equivalent experience - One (1) year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host - High attention to detail and accuracy - High level organizational skills and ability to adapt quickly to changing priorities - Strong computer skills including working with spreadsheets - Excellent written, verbal and interpersonal communication skills - Ability to read and write in English - Proven to accurately type 35 wpm - Proficient at phone systems and computer applications - Maintain assigned percentage of active players across coded player group (Book of Business). - Ability to work fast and efficiently - Ability to retain large amounts of information regarding the property and its amenities - Ability to enthusiastically and professionally sell and/or promote relevant events and promotions Four reasons why our Team Members have chosen to stick around for 20 years o The People amazing to work with and to take care of. o The Benefits affordable health coverage, no cost on-site clinic, 401(k) and match and so much more. o The Career well-paying opportunities to develop and grow with or without a degree. o The Little Things Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more

Keywords: Treasure Island Resort & Casino, Burnsville , Casino Host New Competitive Wage & Incentives, Hospitality & Tourism , Burnsville, Minnesota