BurnsvilleRecruiter Since 2001
the smart solution for Burnsville jobs

Technical Customer Service Specialist I

Company: Northern Tool & Equipment
Location: Burnsville
Posted on: May 4, 2020

Job Description:

PRIMARY OBJECTIVE OF POSITION:--To perform technical customer service and related activities in a professional, courteous, and reliable manner in order to provide every customer with an outstanding experience by utilizing multiple communication platforms.------------------------------------------------------------------------------------------------------------------------------------------------ MAJOR AREAS OF ACCOUNTABILITY:1.-- Responds via multi-media platforms to technical and parts related questions from customers, Company employees and other departments with the goal of limiting returns and warranty expenses.2.-- Troubleshoots and diagnoses light industrial products including, but not limited to, generators, hot and cold pressure washers, water pumps, log splitters and air compressors.3.-- Communicates all customer and / or service center information pertaining to new warranty claims to the Technical Service Representative Level II group.4.-- Performs the work of a Customer Service Representative as required such as order status, package tracing, and order changes.5.-- Suggests creative solutions to improve customer satisfaction and process efficiencies.6.-- Attends all assigned product trainings, studies Company catalogs, regularly reads Company product memos, sales marketing notes, vendor bulletins, announcements, other appropriate material, and attends seminars as scheduled.7.-- Participates in all events deemed necessary by the company such as sales meetings and trade shows.8.-- Keeps supervisor and others informed of important developments, potential problems and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.9.-- Performs related work as apparent or assigned.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.-- The requirements listed below are representative of the knowledge, skill and/or ability required.-- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.--High school education or equivalent.At least one year of college or related technical training preferred.At least 1 year of customer service, sales or related experience.Mechanical aptitude as related to light industrial products.Strong analytical and trouble shooting skills.Ability to meet established productivity, schedule adherence, and quality standards.Good administrative and clerical skills, including personal computer experience.Excellent phone and customer service skills.Ability to maintain composure in high pressure situations.Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel and others.Demonstrates Northern Tool + Equipment's 12 Core Competencies.

Keywords: Northern Tool & Equipment, Burnsville , Technical Customer Service Specialist I, Hospitality & Tourism , Burnsville, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver (part or full time) with DoorDash - Make up to $23/hou
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers.
Company: Doordash
Location: Savage
Posted on: 05/30/2020

Cashier - 016623 - Mankato, Minnesota (Mankato, MN)
Description: Our message is simple: We exist to Feed People's Lives with Ms. That means that sometimes you just gotta kick up some dirt, make some waves, blaze some trails, burn up the night, be the first one to head (more...)
Company: Taco Bell
Location: Mankato
Posted on: 05/30/2020

Cook
Description: If you have a passion and desire to enrich the lives and touch the hearts of older adults, consider joining our team in providing compassionate and high quality care and services within a caring Christian (more...)
Company: Presbyterian Homes & Services
Location: Prior Lake
Posted on: 05/30/2020


Restaurant General Manager - 015867 - Cottage Grove, Minneosta (Cottage Grove, MN)
Description: Our message is simple: We exist to Feed People's Lives with Ms. That means that sometimes you just gotta kick up some dirt, make some waves, blaze some trails, burn up the night, be the first one to head (more...)
Company: Taco Bell
Location: Cottage Grove
Posted on: 05/30/2020

Instacart: Supermarket shopper (car required)
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart
Location: Bayport
Posted on: 05/30/2020

Cook
Description: Are you looking for an opportunityto work in your community that allows you to build relationships and make a difference Our Harmony River community is seeking On Call Cooks to join their team.If you (more...)
Company: Presbyterian Homes & Services
Location: Hutchinson
Posted on: 05/30/2020

DoorDash Delivery Driver - No Experience Needed
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers.
Company: Doordash
Location: Minneapolis
Posted on: 05/30/2020

Delivery Driver (part or full time) with DoorDash - Make up to $23/hou
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers.
Company: Doordash
Location: Rosemount
Posted on: 05/30/2020

Delivery Driver (part or full time) with DoorDash - Make up to $23/hou
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers.
Company: Doordash
Location: Clearwater
Posted on: 05/30/2020

Cook - 002365 - Columbia Heights, Minnesota (Columbia Heights, MN)
Description: Our message is simple: We exist to Feed People's Lives with Ms. That means that sometimes you just gotta kick up some dirt, make some waves, blaze some trails, burn up the night, be the first one to head (more...)
Company: Taco Bell
Location: Minneapolis
Posted on: 05/30/2020

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Burnsville RSS job feeds