Healthcare Call Center Representative
Company: Inspired Spine
Location: Burnsville
Posted on: July 29, 2022
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Job Description:
SUMMARY:Handle customer service inquiries from new leads,
patients, physicians and internal and external partners. Work to
turn new leads into patients in a timely manner. Assist patients in
understanding and acquiring surgical information and consultations
with the provider and guide the patient through his/her entire
journey. Use a CRM program to gather information and respond to
questions. Document conversions and surgical track in a common
database. Work with a team of clinical and marketing professionals
to increase volume in a surgical spine clinic.Job Description:
Answers phone, transfers calls to appropriate department, takes
accurate messages and provides information concerning the clinics
and its services. Maintains work area and patient areas in neat and
orderly manner Pre-registers, verifies patient demographic and
insurance information, instructs, directs and schedules patients.
Schedules patient appointments following site or providers
scheduling protocol. Notifies patients of pertinent visit
information i.e.; co-pay reminders, clinic directions and
appropriate check-in times. Demonstrates positive customer service
and quality commitment skills through timely and courteous
assistance of all phone calls. Serves as liaison between patient
and medical support staff. Ability to convert leads into patients
Scans document into the chart Verify Insurance eligibility
Schedules patients per multiple provider/modality requests.
Performs related work as required, which includes but is not
restricted to various clerical tasks such as sorting and mailing
other correspondence.Essential Job Functions: General PC knowledge
including Microsoft Office and Internet, Microsoft Access
experience preferred Excellent verbal presentation and
communication skills Ability to handle challenging patients in a
professional manner Ability to work with physicians and providers
in relation to staff, clinic, or scheduling concerns. Serve as a
liaison as needed between providers, staff and outside contacts.
Represent Inspired Spine Health in a professional manner related to
appearance, communication and the maintenance of patient and
company confidentiality. Ability to effectively communicate and
work efficiently with direct supervisor, administration,
physicians, patients and staff. Ability to analyze work methods to
effectively organize work, make improvements and correct problems.
Supportive of the goals and objectives of Inspired Spine Health
Excellent attendance and punctuality. Ability to adapt in a dynamic
work environment Learns quickly, solve problems and make decisions
Team playerEQUIPMENT USED TO PERFORM ESSENTIAL JOB
FUNCTIONS:Computer keyboard and monitor, scanner, writing utensils,
telephone, copy machine,and fax
machineRequirementsEducation/Training: High school diploma
required. Health Information Management or Medical Assisting degree
preferred. EMR utilization of Athena Health preferred but not
required 1 year of relevant experience Clinic experience is
preferred References required, Offer contigent on passing a
background check and drug-testJob Type: Full-timePay: From $20.00
per hourBenefits: 401(k) Dental insurance Health insurance Life
insurance Paid time off Vision insuranceSchedule: 8 hour shift Day
shift Monday to Friday OvertimeAbility to commute/relocate:
Burnsville, MN 55337: Reliably commute or planning to relocate
before starting work (Preferred)Education: High school or
equivalent (Preferred)Experience: Call center: 1 year (Preferred)
Customer service: 1 year (Preferred) Healthcare: 1 year
(Preferred)Work Location: One location
Keywords: Inspired Spine, Burnsville , Healthcare Call Center Representative, Healthcare , Burnsville, Minnesota
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