Veterinary Receptionist
Company: Mission Veterinary Partners
Location: Burnsville
Posted on: June 17, 2022
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Job Description:
Overview:
Burnsville Parkway Animal Hospital -has an opportunity for a full
time Veterinary Receptionist to join our team! -Burnsville Parkway
Animal Hospital is a full service veterinary clinic serving the
health care needs of dogs and cats in the Burnsville and Lakeville
communities. We offer an extensive line of medical, diagnostic,
dental and surgical services designed to support a lifetime of
health for our patients. -Location: -950 W Burnsville Pkwy,
Burnsville, MN 55337 -Shift Details: -This is a full time position
(30+hours/week). The schedule would be -4 days during the week from
8am-6pm and every other Saturday from 8am-12pm. We are closed on
Sundays. - -Job Summary: - - The Receptionist is the first and last
contact that a client will have with the hospital and a key to
creating first and lasting impressions. The Receptionist must have
exceptional client service and communication skills, computer
literacy, ability to handle payment and financial issues, ability
to multi-task, a friendly attitude and confidence to deal with
stressful situations. The Receptionist will support veterinarians,
technicians, veterinary assistants, groomers and kennel staff in
daily patient and client care. -Benefits we offer:Industry leading
payEmployee discount for veterinary care for your furry family
membersMedical, vision and dental benefits package for full-time
employees401k retirement plan options with company match for all
staff over 21 years oldA yearly scrub/uniform allowance for all
employeesFlexible schedule optionsPaid time off and paid holidays
for full-time employeesShort-term disability insurance provided to
all full-time employeesLife insurance and other benefit options are
also available for full-time employeesEducation discount for all
staff who desire to become an RVT/CVT/LVT through the Penn Foster
Online program (some eligibility requirements)Free virtual yoga,
fitness, and meditation classes for all employeesFree virtual
registered dietitian lead wellness, nutrition, and cooking classes
for all employeesCustomized learning and developmental
opportunities
Responsibilities:
How you'll make an impact: - -Maintain and uphold the Core Values
and Mission Statement of MVP. -Greet clients and pets by name with
a smile and a positive, solution-oriented attitude. -Answer phones
promptly and professionally using a multi-line phone system;
answering client inquiries about basic animal care and routine
procedures, questions about veterinary services and products, and
provide knowledgeable advice about wellness, prevention, and
diseases. - -Screen and route calls to appropriate staff; take and
deliver messages promptly to appropriate staff, pulling medical
records of patients so staff can properly document information. -
-Schedule appointments and surgeries according hospital scheduling
guidelines and make surgery and appointment confirmation calls. -
-Note in medical records the details discussed during client
conservations including the date, time, key points of the
discussion and any required information. - -Enter accurate charges;
explain invoices to show value for care provided, stating all
services and products provided before the total; echo doctors'
recommendations when checking out clients. - -Collect payment when
services are rendered, including making change for cash payments,
processing credit cards and getting proper ID for checks. - -Verify
the eligibility of clients with charge accounts. - -Check medical
and computer records for accurate client addresses, phone numbers,
e-mail addresses and scan appropriate new documents to patient's
medical records. - -Fill prescriptions refill forms and provide
routine administrations instructions to clients. - -Advise clients
on flea/tick preventative, heartworm preventatives, pre-anesthetic
testing, pain management, shampoos, home dental products, and other
retail items. - -
Qualifications:
Required Knowledge, Skills and Abilities: - -Demonstrated
commitment to MVP core values. -Computer knowledge required-
keyboarding and use of communication tools (e-mail/internet). -
-Working knowledge of veterinary terminology- must be able to
pronounce, spell, and know the meaning. - -Must have excellent
spelling and grammar. - -Ability to handle varied and sometimes
difficult conditions; will be exposed to highly emotional
situations. -Ability to display tact and respect with clients and
team members, even when busy or hectic. - -Ability to conduct
oneself in a confident, calm, and professional manner with clients
and staff when situations are stressful and/or focused on
individual tasks. -Must feel and express a genuine liking for
animals and their owners and for working in an animal care field. -
-We put people first and never compromise on our values. -Apply
today for immediate consideration! - -Mission Veterinary Partners
(MVP) is an equal opportunity employer. We celebrate diversity and
are committed to creating an inclusive environment for all
employees. #IND123#ZR
Keywords: Mission Veterinary Partners, Burnsville , Veterinary Receptionist, Healthcare , Burnsville, Minnesota
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