Ombudsman Program Director
Company: Pisgah Legal Services
Location: Burnsville
Posted on: February 25, 2021
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Job Description:
Pisgah Legal Services (PLS) seeks a Program Director to lead its
new Ombudsman Program. This new program will provide information
and education, issue resolution and referral services for Medicaid
beneficiaries. PLS is a community-based non-profit legal aid agency
governed by a local Board of Directors. PLS has an annual budget of
$7.5 million from a multitude of funding sources. Located in the
Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal
Services' provides free civil legal assistance to low-income people
in WNC. The organization currently has offices in Asheville,
Hendersonville, Highlands-Cashiers, Rutherfordton, Brevard,
Burnsville, and Marshall. With a dedicated staff of 85, including
thirty-six attorneys plus program staff, and an active group of 300
volunteer attorneys, the program provides free services to more
than 18,000 people per year to meet their basic needs, primarily in
the poverty law areas of housing, public benefits, domestic
violence prevention, health care, immigration, and consumer law.
The Ombudsman Program Director will:
--- Assist in the program design, implementation and supervision of
day-to-day operations of the Ombudsman Program under the direct
supervision of PLS Managing Attorney for Health and Income
Programs;
--- Train, supervise and support Ombudsman staff to ensure quality
services and compliance with state contract and federal program
requirements;
--- Coordinate and schedule program coverage with statewide
partners and collaborate with Legal Aid of NC and Charlotte Center
for Legal Advocacy;
--- Coordinate with PLS legal services staff to provide legal
services referrals;
--- Assist low-income families by telephone, online and in-person
(under COVID-19 restrictions and safety measures) to access and use
health care coverage under Medicaid and in resolving disputes with
Medicaid health insurance plans;
--- Assist with outreach to educate families of available coverage
choices;
--- Provide referrals to appropriate agencies for applicants and
enrollees with grievances, complaints, questions, or need for other
social services;
--- Document and enter data into a case management system to assist
with identifying trends and systemic issues;
--- Provide all information and services in a manner that is
culturally and linguistically appropriate and ensure accessibility
for individuals with disabilities; and
--- Work with English and Spanish language media (including print,
radio and television) to share information on Medicaid Ombudsman
services and the availability of assistance. Qualifications
--- Experience in project management and implementation of new
programming at a nonprofit
--- Knowledge and understanding of the NC Medicaid System and NC
Prepaid Health Plans
--- Demonstrated skills at socio-economic and cultural sensitivity,
commitment to equity
--- Commitment to work collaboratively with all constituent groups,
including staff, consumers, clients, board members, donors,
community groups, member organizations and others
--- Prior supervisory experience preferred
--- Self-motivated, able to work independently
--- Detail-oriented, accurate and organized
--- Experience with data reporting and analysis
--- Ability to create, communicate, understand, remember, and carry
out complex instructions
--- Excellent writing and verbal communication skills
--- Strong interpersonal skills and the ability to work well with
teams
--- Proficiency in MS Office, including Word, Excel, Power Point
and Adobe PDF professional; experience with Legal Server Case
Manage software preferred.
--- Ability to effectively communicate and collaborate with
co-workers and clients in virtual, face to face and meeting
settings.
--- JD preferred but not required General Requirements
--- Available 8 am- 5pm daily, Monday-Friday except NC State
holidays.
--- Access to a reliable car with car insurance and have a valid
driver's license preferred;
--- Able to work nights and/or weekends during high demand periods
preferred;
--- Possess socio-economic and cultural sensitivity and ability to
communicate with persons in crisis or under stress; and
--- Ability to multi-task and interact well with professionals,
clients, and others. Salary/ Benefits
Salary to be determined, depending on experience. Excellent fringe
benefits, including 401(k) retirement plan, as well as life,
health, and disability insurance. To Apply
E-mail resum-- and cover letter describing relevant experience to
employment@pisgahlegal.org. PLS invites all applicants to include
in their cover letter a statement about how your unique background
and/or experiences might contribute to the diversity, cultural
vitality, and perspective of our staff and legal services
practice.
Pisgah Legal Services is committed to creating a diverse
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status. Signup for our Enewsletter to
receive the latest from PLS: Toll-free (800) 489-6144
FAX (828) 252-8927
Office Hours: M-F 8:30-5:00 Thanks to--- The following United Ways
for your generous support:
Asheville & Buncombe County
Henderson County
Transylvania County
Special thanks to Jared Kay and Christopher Smith for the beautiful
photos of our mountain region.
Keywords: Pisgah Legal Services, Burnsville , Ombudsman Program Director, Executive , Burnsville, Minnesota
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