Customer Service Manager
Company: RAVE Sports
Location: Burnsville
Posted on: February 25, 2021
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Job Description:
Position Title: Customer Service Manager Reporting to: Vice
President of Sale Location: Eagan, MN Status: Exempt Job Purpose:
The Customer Service Supervisor is responsible for managing and
motivating the Customer Service team. This position will train,
coach and oversee the customer service function and handle
escalated customer issues. The Customer Service Supervisor will
provide a proactive approach to alert internal departments and
customers of any issues and provide solutions to those issues.
Essential Duties/Responsibilities * Manages and motivates Customer
Service team * Handles escalated customer issues * Educates, trains
and coaches Customer Service group to deliver top notch service *
Sets and measures goals for the Customer Service team
Qualifications & Requirements * Strong communication skills
required * 5+ years customer service experience - knowledge of
sporting goods products preferred * Prior management experience
preferred * Proven problem-solving skills * Solid Knowledge of
computer software (Excel, Word, PowerPoint) Physical Demands *
Position requires sitting, talking and listening at least 2/3 of
the time * Occasional lifting up to 20 pounds This job description
is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
employee; other duties may be assigned.
Keywords: RAVE Sports, Burnsville , Customer Service Manager, Executive , Burnsville, Minnesota
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