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Customer Service Manager

Company: RAVE Sports
Location: Burnsville
Posted on: February 25, 2021

Job Description:

Position Title: Customer Service Manager Reporting to: Vice President of Sale Location: Eagan, MN Status: Exempt Job Purpose: The Customer Service Supervisor is responsible for managing and motivating the Customer Service team. This position will train, coach and oversee the customer service function and handle escalated customer issues. The Customer Service Supervisor will provide a proactive approach to alert internal departments and customers of any issues and provide solutions to those issues. Essential Duties/Responsibilities * Manages and motivates Customer Service team * Handles escalated customer issues * Educates, trains and coaches Customer Service group to deliver top notch service * Sets and measures goals for the Customer Service team Qualifications & Requirements * Strong communication skills required * 5+ years customer service experience - knowledge of sporting goods products preferred * Prior management experience preferred * Proven problem-solving skills * Solid Knowledge of computer software (Excel, Word, PowerPoint) Physical Demands * Position requires sitting, talking and listening at least 2/3 of the time * Occasional lifting up to 20 pounds This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee; other duties may be assigned.

Keywords: RAVE Sports, Burnsville , Customer Service Manager, Executive , Burnsville, Minnesota

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