Front Office Supervisor

Company: CDI
Location: Burnsville
Posted on: May 21, 2023

Job Description:

RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Front Office Supervisor to join our team. Manages the Front Office Associate teams; including operations, staff management, performance management and process improvements for assigned location(s). Ensures the team is delivering the highest level of service. This is a fulltime position Monday-Friday typically working 8:00am-4:30pm. ESSENTIAL DUTIES AND RESPONSIBILITES: (35%) Team Management * Supports associates ensuring highest level of patient satisfaction * Ensures comprehensive knowledge of the company's policies and procedures for all associates * Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage * Monitors and approves timecards * Participates in staff planning and hiring process along with management * Initiates and participates in associate performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations * Leads regular staff meetings and associate one-on-ones * Develops and monitors the teams' performance through QA process * Implements training program for new associates * Fosters a team environment, ensuring appropriate communication between departments * Creates and updates center's information manuals as needed (30%) Registration * Greets and checks-in of patients scheduled for imaging services; processes payment as needed * Answers phones and handles calls in an efficient and friendly manner * Fields calls appropriately for center associates * Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information * Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up * Orders office supplies as needed * Maintains supply of patient information sheets * Pushes imaging via electronic interfaces * Completes confirmation calls and provides preparation instructions to patient * Faxes reports, billing information, and medical release forms as requested * (30%) Scheduling & Insurance * Schedules patients and enters orders * Checks all exams for pre-certification with patient's insurance company * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment * Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines * Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate * Maintains an up-to-date and accurate pending-scheduling list * Maintains an up-to-date and accurate database on all current and potential referring physicians * (5%) Performs other duties as assigned Required: * High school diploma or equivalent * Prior supervisory or leadership experience in an office environment * Proficient with using computer systems and typing Preferred: * Associate's degree * 4+ years medical office experience in a customer-focused environment * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services--all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. #LI-JH1 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: CDI, Burnsville , Front Office Supervisor, Administration, Clerical , Burnsville, Minnesota