Front Office Supervisor
Company: CDI
Location: Burnsville
Posted on: May 21, 2023
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Job Description:
RAYUS Radiology, formerly Center for Diagnostic Imaging, is
looking for a Front Office Supervisor to join our team. Manages the
Front Office Associate teams; including operations, staff
management, performance management and process improvements for
assigned location(s). Ensures the team is delivering the highest
level of service. This is a fulltime position Monday-Friday
typically working 8:00am-4:30pm. ESSENTIAL DUTIES AND
RESPONSIBILITES: (35%) Team Management * Supports associates
ensuring highest level of patient satisfaction * Ensures
comprehensive knowledge of the company's policies and procedures
for all associates * Establishes associate schedules to provide for
planned time off, ensuring appropriate staffing levels and adequate
center coverage * Monitors and approves timecards * Participates in
staff planning and hiring process along with management * Initiates
and participates in associate performance evaluations, compensation
and development of associates including performance improvement
plans, disciplinary actions and/or terminations * Leads regular
staff meetings and associate one-on-ones * Develops and monitors
the teams' performance through QA process * Implements training
program for new associates * Fosters a team environment, ensuring
appropriate communication between departments * Creates and updates
center's information manuals as needed (30%) Registration * Greets
and checks-in of patients scheduled for imaging services; processes
payment as needed * Answers phones and handles calls in an
efficient and friendly manner * Fields calls appropriately for
center associates * Acts as liaison between technologists and the
patients waiting for exams and relays messages regarding scanner
status and other clinic information * Maintains front office lobby
area by straightening magazines, organizing coffee supplies and
assisting with general office clean up * Orders office supplies as
needed * Maintains supply of patient information sheets * Pushes
imaging via electronic interfaces * Completes confirmation calls
and provides preparation instructions to patient * Faxes reports,
billing information, and medical release forms as requested * (30%)
Scheduling & Insurance * Schedules patients and enters orders *
Checks all exams for pre-certification with patient's insurance
company * Uses knowledge of insurance carriers (example Medicare)
and procedures that require waivers to obtain authorization if
needed prior to appointment * Handles release of information
requests for patients, referring offices, other medical facilities,
attorneys & insurance companies following Company guidelines *
Assists with arranging interpreter services, transportation and
hotel accommodations for patients when appropriate * Maintains an
up-to-date and accurate pending-scheduling list * Maintains an
up-to-date and accurate database on all current and potential
referring physicians * (5%) Performs other duties as assigned
Required: * High school diploma or equivalent * Prior supervisory
or leadership experience in an office environment * Proficient with
using computer systems and typing Preferred: * Associate's degree *
4+ years medical office experience in a customer-focused
environment * Bilingual RAYUS is committed to delivering clinical
excellence in communities across the U.S., driven by our passion
for and superior service to referring providers and patients. RAYUS
Radiology is built on our brilliant medicine, brilliant team,
brilliant technology and services--all to provide the highest level
of patient care possible. We bring brilliance to health and
wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled. #LI-JH1 Equal
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: CDI, Burnsville , Front Office Supervisor, Administration, Clerical , Burnsville, Minnesota
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