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Client Support Team Member-PT-in office

Company: Flyte HCM
Location: Burnsville
Posted on: May 21, 2023

Job Description:

Position Summary

Flyte HCM is a rapidly growing company dedicated to innovating the world of employee benefits. We leverage technology with traditional & progressive benefits to create a well-rounded experience for employers and enrolled members. We are hard workers but love to laugh and have fun while we work.

We are looking for a fun, dedicated, detail-orientated individual who is a team player. This position is for someone who enjoys customer service, is internally motivated, and is comfortable with complexities as well as the ability to work independently. We are excited to train the right candidate! Please include why you think you would be a great fit in your note or cover letter!

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Assist account managers with the onboarding and renewal of existing clients
  • Become familiar with our benefits software and plan offerings
  • Collaborate with internal departments to ensure that client's needs are met
  • Participate in projects related to knowledge and ability to help provide support to other team members in their job duties as needed
  • Provide excellent customer service support to internal and external customers
  • Answers phone and sends clients and or members to the appropriate support expert.
  • Performing other duties as assigned
    • Reliable
    • Very Detailed and Accurate data entry
    • Ethical Practices
    • Communication
    • Organizational Skills
    • Software Adaptability
      Knowledge, Skills, and Abilities
      • Ability to work cross-functionally by yourself and in a team environment
      • Ability to follow multi step processes with frequent interruptions
      • Show the ability to work with confidential information
      • Ability to define problems, collect data, establish facts, and draw valid conclusions
      • Ability to interpret an extensive variety of instructions in written or diagram form
      • Skill and ability to operate desktop computer, various software, and copier
      • Accurate data entry and ten key skills
      • Proficient with Microsoft Suite, especially Excel
      • Ability to work with interruptions.
      • Ability to learn benefits administration or have knowledge of FSA's, HRA's, and HSA's
      • Work a minimum of 20 hours a week with the ability for this to grow in hours seasonally
        Physical Demands and Work Environment

        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Keywords: Flyte HCM, Burnsville , Client Support Team Member-PT-in office, Administration, Clerical , Burnsville, Minnesota

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